ERIKA MALDONADO

• Assisted employees in understanding their benefits options, providing clear explanations and guidance on available plans by in-person appointment, telephone, flyers, PowerPoint presentations and/or videos
• Maintained accurate records of employee benefit enrollments, ensuring timely updates and adjustments as needed
• Collect and prepare deposits for medical premiums collected weekly
• Increased efficiency in processing benefit-related transactions by creating divisional checklists
• Collaborated with HR to develop and maintain up-to-date benefits manual and other team projects
• Trained new team members in policies and procedures and offered insight into the best ways to manage job tasks and duties
• Built relationships with vendors to foster quality service delivery
• Collaborated with HR team to develop comprehensive benefits strategies tailored to organizational needs.
• Assisted with the research of new benefits programs to select cost-effective providers and coverage levels
• Assist with other department related tasks as needed

• Maintained accurate records for client accounts, ensuring timely payments and proper documentation.
• Create and send invoices to airlines
• Process various monthly reports
• Responded to all customer inquiries thoroughly and professionally
• Assisted on a rotational basis as a cashier and customer service representative (CSR) with the Laredo International Airport Administration
• Assist with other department tasks as required

• Managed efficient cash register operations
• Enhanced accuracy by diligently balancing cashier cash boxes and store vault at the end of the day and secured monies following established procedures
• Reviewed and filed financial documents, data processing, and posted daily receipts and payments following all corporate protocols
• The purchase of required currency for daily store function
• Performed vault, alarm and door duties to facilitate opening and closing of operation
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
• Exercised leadership capabilities by successfully supervising, motivating and inspiring cashiers and store partners
• Worked varied hours to meet seasonal and business needs
• Assisted in other store departments as needed

1997 - 2004 Bank Teller/Assistant Teller Supervisor

• Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
• Maintained accurate records of customer transactions in line with bank procedures
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed
• Assisted customers with banking needs and inquiries (check cashing/deposits/currency exchange)
• Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible
• Educated customers on online banking and mobile banking applications.
• Opened and closed banking locations and monitored shift changes to uphold successful operations strategies and maximize business success.

2004 - 2011 Payroll Analyst/Processor

• Presented oral and written reports on payroll operations on an annual, monthly, quarterly or weekly basis as needed
• Maintained strict confidentiality of all payroll information and records.
• Handled special payroll situations such as severance payments, bonuses, and back pay calculations with accuracy and discretion.
• Maintained compliance with federal, state, and local regulations by staying current on tax laws and filing requirements
• Reviewed time records for 500 + employees to verify the accuracy of information
• Trained new employees
• Performed data entry tasks and maintained accurate records of employee payroll information
• .Assist with other department tasks as needed