Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Erika Manzo

El Sobrante ,CA

Summary

Reliable professional with a clean driving record and exceptional customer service skills. Proven ability to build strong relationships and enhance client experience.

Offering strong interpersonal skills and genuine interest in customer service. Brings ability to quickly learn and adapt to processes and procedures necessary for role. Ready to use and develop communication and customer service skills in Desired Position role.

Overview

7
7
years of professional experience

Work History

Driver

Uber
08.2024 - Current
  • Navigated routes using GPS technology to minimize travel time and enhance efficiency.
  • Adhered to all traffic laws and company policies to maintain safety standards on the road.
  • Followed all relevant traffic laws and safety regulations.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Provided exceptional service to clients, leading to increased repeat business and positive feedback.
  • Safely transported goods across long distances, adhering strictly to traffic laws and regulations.

Restaurant Hostess

Applebee's
05.2018 - 10.2019
  • Greeted and welcomed guests, ensuring a positive first impression.
  • Managed reservation system, efficiently coordinating seating arrangements.
  • Answered customer questions about hours, seating, and menu information.
  • Supported team during peak hours by facilitating smooth guest flow.
  • Assisted in maintaining cleanliness and organization of front-of-house areas.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Retail Sales Associate

Ross Dress for Less
04.2018 - 10.2019
  • Collaborated with team members to achieve daily sales goals and improve service delivery.
  • Assisted customers with product selection and inquiries, enhancing shopping experience.
  • Organized merchandise displays to maximize visibility and appeal, driving sales.
  • Operated point-of-sale systems efficiently, ensuring accurate transactions and customer satisfaction.
  • Maintained store cleanliness and organization, contributing to a positive shopping environment.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Implemented effective stocking procedures that minimized inventory discrepancies and improved accessibility.

Retail Sales Associate

Victoria Secret
11.2018 - 08.2019
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Greeted customers and provided outstanding customer service.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • Participated in periodic inventory counts to maintain accurate stock levels.

Skills

  • Time management
  • Customer service
  • Punctual and reliable
  • City and non-city driving
  • Relationship building
  • Attention to detail
  • Decision-making
  • Active listening
  • Reliability
  • Team collaboration
  • Task prioritization

Languages

Spanish
English

Timeline

Driver

Uber
08.2024 - Current

Retail Sales Associate

Victoria Secret
11.2018 - 08.2019

Restaurant Hostess

Applebee's
05.2018 - 10.2019

Retail Sales Associate

Ross Dress for Less
04.2018 - 10.2019

Similar Profiles

CREATE PROFILE
Erika Manzo