Erika Marquez
Lexington,SC
Summary
Professional hospitality manager with strong background in bartending and team leadership. Adept at fostering collaborative environments, ensuring smooth operations, and adapting to shifting demands. Skilled in inventory management, customer service, and conflict resolution. Known for reliability, effective communication, and results-driven approach.
Overview
22
22
years of professional experience
Work History
Bartender Shift Manager
Gradys Billiards
06.2018 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Managed staff schedules and maintained adequate coverage for all shifts.
Store Manager
Kimbrell's Furniture
09.2015 - 02.2018
- Investigated and resolved customer inquiries and complaints in an empathetic manner
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
- Scheduled staff shifts to cover peaks and lulls in customer inquiries
- Tracked, maintained and created reports of inventory
- Handled all customer relations issues in a gracious manner and in accordance with company policies
Administrative Assistant
Windham Public School
09.2009 - 07.2015
- Managed a $70,000 annual budget that grew 10% in 1 years
- Proposed and achieved cost savings by reducing product return rates
- Developed annual budgets in collaboration with the financial director
Human Resources Generalist/Recruiter
04.2006 - 08.2009
- Assisted the diversity recruiter in complying with all corporate policies
- Created and completed personnel action forms for all hires, terminations, suspensions, title changes etc
- Addressed all employee harassment allegations, work complaints and other concerns
- Developed and facilitated job recruitment fairs
- Facilitated all new employee orientations to foster a positive team attitude
- Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits
- Processed unemployment claims and acted as the company representative at unemployment hearings
- Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRMS database
- Facilitated the criminal background check process for new hires and conducted new hires orientations
Restaurant Owner
11.2002 - 03.2006
- Managed staff; planned and evaluated department activities
- Recruited and trained employees
- Ensured a safe, secure, and legal work environment
- Accomplished staff results by communicating job expectations planning, monitoring, and appraising job results
- Developed, coordinated, and enforced systems, policies, procedures, and productivity standards
- Defined objectives, identified and evaluated trends and options, choose a course of action, and evaluated outcomes
- Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions
- Maintained quality service by enforcing quality and customer service standards and resolving quality and customer service problems
- Maintained good communication and relationship with vendors
Education
Medical Interpreter Certification -
Health Educadion Center Eastern
Willimantic, CT01.2014
Associate of Arts - CNA
Quinebaug Valley Community
Killingly, CT01.2012
Skills
- Bilingual (English and Spanish)
- Training programs and safety development
- Interviewing
- Records maintenance and Inventory
- Excellent customer service skills
- Time management
- Excellent communication skills
- Works well under pressure
- Accurate and detail-oriented
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Customer relations
- Upselling strategies
- Customer engagement
- POS system operation
- Store operations
- HR policies implementation
- Recruiting and sourcing
- Retail inventory management
Languages
English
Full Professional
Timeline
Bartender Shift Manager
Gradys Billiards
06.2018 - Current
Store Manager
Kimbrell's Furniture
09.2015 - 02.2018
Administrative Assistant
Windham Public School
09.2009 - 07.2015
Human Resources Generalist/Recruiter
04.2006 - 08.2009
Restaurant Owner
11.2002 - 03.2006
Medical Interpreter Certification -
Health Educadion Center Eastern
Associate of Arts - CNA
Quinebaug Valley Community
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