Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erika Marroquin

East Orange

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

19
19
years of professional experience

Work History

Director of Administration

Lincoln Technical Institute
07.2019 - Current
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Supported timely and accurate administrative task completion.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Coordinated with human resources department to handle payroll and personnel databases.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Improved interdepartmental communication by organizing regular meetings, workshops, and team-building activities.
  • Led a team of administrative professionals to ensure smooth daily operations and excellent customer service.

Financial Aid Advisor/Manager

Lincoln Technical Institute
04.2008 - 07.2019
  • Ensured compliance with state, federal, and institutional regulations governing the distribution of financial aid by maintaining up-to-date knowledge of all relevant policies and procedures.
  • Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
  • Coordinated efforts with admissions office to ensure seamless integration of financial aid information into recruitment materials and events.
  • Evaluated student appeals for additional funding or adjustments to existing awards based on extenuating circumstances or special needs.
  • Maintained accurate records of all financial transactions related to student accounts, ensuring timely reconciliation during audits or reviews.
  • Provided financial aid counseling to enrolled and prospective students.
  • Managed the disbursement of student loans, grants, and scholarships, ensuring timely payment of tuition and fees.
  • Educated students on various federal, state, and institutional grant programs, helping them make informed choices about financing their education.
  • Provided exceptional customer service to students, parents, faculty, and staff seeking assistance with financial aid matters.
  • Counseled students and parents about financial aid options and program details.

Receptionist Administrator

Lincoln Technical Institute
09.2005 - 04.2008
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Acted as first point of contact and set appointments for prospective clients.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
  • Oversaw office equipment maintenance to support continuous and uninterrupted operations.

Education

No Degree - Business Administration And Management

Bergen Community College
Paramus, NJ

Skills

  • Organizational Leadership
  • Relationship Building
  • Customer Relations
  • Office Management
  • Employee Relations
  • Account Reconciliation
  • Inventory Control
  • Document Management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Director of Administration

Lincoln Technical Institute
07.2019 - Current

Financial Aid Advisor/Manager

Lincoln Technical Institute
04.2008 - 07.2019

Receptionist Administrator

Lincoln Technical Institute
09.2005 - 04.2008

No Degree - Business Administration And Management

Bergen Community College

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Erika Marroquin