Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erika Marshall

Houston

Summary

Organized and detail-driven professional with over 8 years of experience supporting claims, benefit verification, and administrative operations across healthcare and logistics sectors. Seeking to contribute my coordination, claims management, and claims knowledge. Skilled in data processing, medical provider communication, and multi-departmental support with a strong commitment to accuracy and efficiency in a hybrid work environment.

Overview

8
8
years of professional experience

Work History

Claims Support Specialist

CVS Specialty Health
10.2020 - Current
  • Remote position
  • Entered and processed new patient intake and benefit information, supporting over 50 patients daily across multiple queues
  • Communicated with medical providers to retrieve clinical documentation, track claims, and confirm payment statuses
  • Assisted RNs and physicians with claim-related peer reviews and supported patient cases through litigation steps
  • Maintained thorough claim files and documentation for audit and compliance purposes
  • Delivered remote training and onboarding for new staff and facilitated team coordination via virtual platforms

Claims Administrator

Echo Global Logistics
Chicago
09.2018 - 04.2020
  • Independently managed incoming claims related to freight and transportation incidents using internal claims software
  • Processed and organized payments, check requests, and reconciled vendor invoice discrepancies
  • Created reports summarizing claim status and trends to support management-level decision-making
  • Responded to customer service inquiries and provided claim updates to internal and external stakeholders
  • Supported the claims department with audit preparation and file maintenance

Referral and Claims Coordinator

Advocate Medical Group
Chicago
01.2017 - 04.2018
  • Coordinated insurance authorizations and managed over 150 concurrent patient cases
  • Handled high-volume referrals, maintained documentation in electronic records, and facilitated communication between providers and payers
  • Reviewed claim denials and resolved discrepancies in collaboration with billing and compliance teams
  • Proofread and issued correspondence regarding claims status and authorizations

Education

CNA License -

South Suburban College
Chicago, IL
01.2016

Skills

  • Claims Management Systems, Medical Claims Processing, Liability Claims Processing, & Property Claims
  • Microsoft Office Suite (Advanced Word, Intermediate Excel)
  • Document Drafting, Proofreading, and Filing
  • Workers’ Compensation & Benefit Verification
  • Database & Web Portal Management
  • Interdepartmental Communication
  • Vendor and Provider Relations
  • HIPAA & Data Confidentiality Compliance

Timeline

Claims Support Specialist

CVS Specialty Health
10.2020 - Current

Claims Administrator

Echo Global Logistics
09.2018 - 04.2020

Referral and Claims Coordinator

Advocate Medical Group
01.2017 - 04.2018

CNA License -

South Suburban College

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