Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erika Martens

Creede,CO

Summary

Experienced Server/ Bartender successful providing high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development & team collaboration. Friendly, open and committed to building customer base by providing positive service experience.

Overview

11
11
years of professional experience

Work History

Server/ Bartender

Creede Hotel & Restaurant
05.2021 - Current
  • Led team of servers to consistently meet customer service.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Improved customer satisfaction by delivering prompt and efficient service during busy shifts.

Server/ Bartender

149 Eatery
05.2023 - 09.2023
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Server

Under Canvas
02.2021 - 05.2021
  • Cultivated warm relationships with traveling customer.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed tables to keep dining room and work areas clean.


Server

Under Canvas
04.2020 - 10.2020
  • Bussed and reset tables to keep dining room and work areas clean.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Applied comprehensive knowledge of wine and beer to increase daily beverage sales.

Server Team Lead

McKinley Creekside Cabins & Cafe
06.2018 - 09.2019
  • Observed participants and provided corrective measures for skill improvement.
  • Educated bartenders, baristas, and servers on responsible service protocols.
  • Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
  • Fostered positive environment of learning to support and develop proficient certified servers to limit liability.

Server Shift Leader

Gators Bayou
06.2013 - 05.2018
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.

Education

BBA - Business Administration And Management

Texas Tech University
Lubbock, TX

Skills

  • Staffing and Sales Reporting
  • Employee Development
  • Front of House Management
  • Guest Satisfaction
  • Organizing and Prioritizing
  • Staff Scheduling
  • Training New Hires

Timeline

Server/ Bartender

149 Eatery
05.2023 - 09.2023

Server/ Bartender

Creede Hotel & Restaurant
05.2021 - Current

Server

Under Canvas
02.2021 - 05.2021

Server

Under Canvas
04.2020 - 10.2020

Server Team Lead

McKinley Creekside Cabins & Cafe
06.2018 - 09.2019

Server Shift Leader

Gators Bayou
06.2013 - 05.2018

BBA - Business Administration And Management

Texas Tech University

Similar Profiles

CREATE PROFILE
Erika Martens