Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erika Martin

Hemet,CA

Summary

Administrative position with focus on Client Relations/Customer Service Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

21
21
years of professional experience

Work History

Campus Security Officer

Hemet Unified School District
03.2024 - Current
  • Notified police, fire department and emergency services of on-campus incidents.
  • Monitored security, fire and [Type] alarms via centralized electronic interface.
  • Enforced ongoing and special event parking regulations and issued parking tickets to violators.
  • Documented safety and security incidents using preset guidelines and methods.
  • Supervised other campus security personnel and provided procedural and situational guidance.

Customer Service Representative

WTI
01.2022 - 01.2023
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.

CSR Wearhouse

Lollicup
02.2019 - 09.2019
  • Schedule appointments for pick up check in driver's answer phones loading dock Filing and working on computers in front office
  • Schedule pick up for other cities work with fed ex
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

CSR printing

DCG fulfillment
11.2016 - 01.2019
  • Label printing for Footworks, FedEx, Amazon and UPS; must learn how to make small parcels and must learn how to track orders using yantra sterling supply
  • Must learn how to enter pick tickets for companies
  • Filing and working on computers in the front office.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Receptionist/Admin Assistant

Precision Executive Staffing
01.2015
  • Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries
  • Directs visitors by maintaining employee and department directories; giving instructions
  • Maintains security by following procedures; monitoring logbook; issuing visitor badges
  • Performs general clerical duties to include but not limited to: photocopying, faxing, mail distribution and filing
  • Creates and modifies various documents using Microsoft Office.

Cashier

Chevron Gas Station
01.2016
  • Attendants are responsible for cashiering, collecting cash payments from customers and making change, or charging purchases to customers' credit cards and providing customers with receipts
  • They clean, collect, and dispose outside trash.

Dispatch

Loma Linda Hospital
01.2008 - 03.2012
  • Duties consisted of taking emergency calls and determining the nature of the emergency gathering information offering advice and dispatching the right emergency units.
  • Monitored and tracked dispatch communication systems.
  • Tracked dispatch call activity to verify timely response and document assistance provided or task completed.

Store Associate

In n Out Burger
01.2004 - 01.2008
  • Gave customers the freshest, highest quality foods and provide them with friendly service in a sparkling clean environment
  • Maintained a team attitude and assisted in a clean store
  • Assisted in cashier duties.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Answered questions about store policies and addressed customer concerns.

Education

High School Diploma -

Summit HIgh School
Riverside, CA
06.2004

Skills

  • Customer Assistance
  • Customer Service
  • Cash Register Operation
  • Guest inquiries
  • POS system operations
  • Customer Relations
  • Appointment Scheduling
  • Scheduling
  • Call Management
  • Data Entry
  • Paperwork Processing
  • Data Collection
  • Filing
  • Information Security
  • Product Knowledge

Timeline

Campus Security Officer

Hemet Unified School District
03.2024 - Current

Customer Service Representative

WTI
01.2022 - 01.2023

CSR Wearhouse

Lollicup
02.2019 - 09.2019

CSR printing

DCG fulfillment
11.2016 - 01.2019

Cashier

Chevron Gas Station
01.2016

Receptionist/Admin Assistant

Precision Executive Staffing
01.2015

Dispatch

Loma Linda Hospital
01.2008 - 03.2012

Store Associate

In n Out Burger
01.2004 - 01.2008

High School Diploma -

Summit HIgh School
Erika Martin