Erika Martinez
Union,NJ
Summary
Highly organized and detail oriented. Skilled communicator, resourceful and flexible. Seeking to bring positivity and problem-solving experiences to the company.
Overview
19
19
years of professional experience
Work History
Patient Service Representative
Summit Health
08.2016 - Current
- Provide high-quality customer service, greet and register clinical patients and families.
- Explain procedures and prep.
- Coordinate with other clinics and outpatient departments to facilitate patient care.
- Point of contact for new and existing employees as well as a trainer for new hires.
- Created training materials for new hires and updated existing employees on new health policies with changes to in network insurance packages, and HIPPA policies along with regulations.
- Assisted with the company wide breast care event for employees and patients, to educate about the importance of breast health and the different possibilities with explanations to define meaning.
- Authorized purchaser.
Patient Service Representative
ImageCare Morristown
02.2005 - 08.2016
- Explained purpose of procedures and answering patients questions about them.
- Followed up with patients regarding with results.
- Coordinated appointments for different modalities.
- Prepared paperwork for patients charts including forms for lab work or other diagnostic procedures.
- Ensured patients clearance were done prior to exams.
Education
Accounting
Caldwell University
Skills
- Meticulous to Detail
- Problem Solving
- Adaptable
- Excel
- Microsoft Office
- HRMS
- Tech Savvy
- Active Listener
- Customer Service
- Leadership
- Multitasking
- Time Management
- Diligent
- Dependable
References
Available Upon Request
Timeline
Patient Service Representative
Summit Health
08.2016 - Current
Patient Service Representative
ImageCare Morristown
02.2005 - 08.2016
Accounting
Caldwell University
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