Accomplished Shift Manager at Gattitown Austin, adept in staff development and inventory control, significantly enhancing team performance and operational efficiency. Excelled in high-pressure situations, mastering customer complaints resolution and fostering a cooperative work environment. Skilled in both employee training and supply ordering, consistently ensuring compliance and operational excellence.
Hi, I’m
Erika Martinez
Austin,Texas
Summary
Overview
17
years of professional experience
Work History
Gattitown Austin
Shift Manager
02.2008 - Current
Job overview
- Trained and mentored new employees to maximize team performance.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Exercised composure under pressure and in escalated customer service scenarios.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tracked receipts, employee hours, and inventory movements.
Education
Travis High SchoolAustin, TX
05.2006
University Overview
Skills
- Staff Development
- Supply Ordering
- Inventory Control
- Team Development
- Equipment Troubleshooting
- Documentation And Reporting
- Cash Handling
- Opening and closing procedures
- Handling Customer Complaints
- Hiring and Recruiting
- Employee Training
- Staff Training and Onboarding
Timeline
Shift Manager
Gattitown Austin
02.2008 - Current
Travis High School
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