Erika Martinez
Corpus Christi,TX
Summary
Professional with proven expertise in customer service and program coordination. Effective in communication, critical thinking, organizational skills, and psychological assessments, driving successful outcomes in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Central Checkout Checker /General Merchandise/Bookkeeper
H-E-B
Corpus Christi, Texas
11.2014 - Current
- Delivered superior customer service by consistently exceeding expectations and recommending alternatives.
- Assisted customers in selecting optimal product options based on individual needs.
- Excelled in fast-paced retail environments, executing detailed tasks with precision.
- Collaborated with colleagues, maintaining a proactive and supportive attitude.
- Employed suggestive sales techniques in Central Checkout to enhance customer satisfaction and boost sales.
- Managed inventory control, including loading, unloading, and pricing products in General Merchandise.
- Volunteered for extended hours, supporting front-end operations during peak periods.
- Took ownership of responsibilities, continuously seeking opportunities for improvement and learning.
Parole Officer I
Texas Department of Criminal Justice
Corpus Christi, Texas
01.2021 - 02.2023
- Conduct visits to offender residences, jails, correctional facilities, courthouses, and other locations as part of supervision and monitoring efforts.
- Coordinate with facilities, agencies, and community organizations to implement an informed and effective supervision plan for offenders.
- Monitor offender compliance with release conditions, compiling information and maintaining required records and reports through the Texas Department of Public Safety Criminal History Database.
- Demonstrate strong communication, critical thinking, decision-making, organizational skills, and effective time management.
- Possess in-depth knowledge of Texas state rules, regulations, policies, and procedures, as well as guidelines set by the Texas Department of Criminal Justice.
Post Graduate Contracted Worker/ Practicum Student
Private Practice of Dr. Troy Martinez
Corpus Christi, Texas
01.2019 - 05.2020
- Company Overview: Forensic & Clinical Psychology
- Conducting assessments to educate the client about their efforts and the importance of their cooperation in completing their psychological evaluation for their case.
- Administering specific assessments such as the Wechsler Adult Intelligence Scale-Fourth Edition (WAIS-IV), Wechsler Intelligence Scale for Children Fifth Edition (WISC-V), Wide Range Achievement Test-Fourth Edition (WRAT-4), Personality Assessment Inventory (PAI), Wechsler Abbreviated Scale of Intelligence Second Edition.
- Responsibilities include organizing clinical interviews and conducting testing with individuals referred from a variety of sources, along with learning, observing, and clinically interpreting tests.
- Duties involve conducting psychological screenings/assessments, intellectual assessments, and achievement assessments with clients referred from the Texas Workforce Commission Office, the Nueces County Jail, and the Nueces County Juvenile Detention Center.
- Responsibilities include training and supervising interns on appropriate assessments for each client, how to properly organize client folders to conduct interviews and evaluations.
- Provide training in effective communication with offenders and parents that are involved.
- Forensic & Clinical Psychology
Path Program Supervisor (Project for Assistance in Transition from Homelessness)
Nueces Center for Mental Health and Intellectual Disabilities
- Provide administrative and managerial oversight for the PATH (Projects for Assistance in Transitioning from Homelessness) program under the supervision of the Access Services Director.
- Ensure positive budget variance and manage the clinical oversight of the program.
- Supervise clinical and clerical staff, ensuring the quality and quantity of work meets program standards.
- Conduct audits to evaluate the quality of consumer care and ensure compliance with program standards.
- Maximize billable services, ensuring effective use of resources and adherence to program guidelines.
- Manage the unit budget, ensuring efficient allocation of resources and maintaining financial accountability.
- Coordinate efforts to improve service delivery and program coordination.
- Provide staff training to enhance service delivery, improve staff performance, and ensure compliance with program standards.
- Maintain compliance with relevant regulatory standards, including Joint Commission, Medicaid, OPM, and DSHS requirements.
- Demonstrate knowledge of community resources and case management principles, objectives, standards, and methods to effectively assess and address client needs.
- Apply knowledge of program policies and procedures to ensure service delivery meets regulatory and organizational requirements.
- Ability to assess client needs, coordinate services, monitor program effectiveness, and supervise the work of clinical and clerical staff.
- Possess in-depth knowledge of mental illness, including its impact on individuals and their care needs.
- Work cooperatively with a variety of professionals and non-professionals to ensure effective service coordination and delivery.
- Organize work efficiently, prioritize tasks, and ensure timely completion of responsibilities to meet program goals.
Education
Masters of Arts - Clinical Psychology
Texas A&M University-Corpus Christi
Corpus Christi, Texas05.2020
Bachelor’s of Arts - Psychology
Texas A&M University-Corpus Christi
Corpus Christi, Texas05.2017
Skills
- Effective verbal and written communication
- Coordination
- Interviewing
- Counseling
- Critical thinking
- Analytical evaluation
- Psychological assessments
- Data interpretation
- Public speaking
- Adaptability
- Initiative
- Dependability
- Organizational skills
- Discipline
- Microsoft Office
- Video Conferencing
- Texas Homeless Network (HMIS)
- Coordinated Entry (CE) database system
References
References upon request.
Accomplishments
Annual Cold Weather Outreach Event Organizer- Corpus Christi Tx, February 2023-2025
Homeless Issues Partnership Board Member- Corpus Christi Tx, February 2023- 2025
Nueces County Colonias Coalition Member- Corpus Christi Tx, February 2023- Current
CEPE Representative for Nueces County- Corpus Christi Tx, June 2025-Current
Parole Training Academy (POTA)- Corpus Christi Tx, January- March 2021
Research Assistant, Texas A&M University- Corpus Christi, Corpus Christi Tx, January- May 2016, Project title: “The Retrieval cues of Phonemes in Bilingual Students,”
Student Grader, College of Liberal Arts at Texas A&M University- Corpus Christi, Undergraduate Forensic Psychology Class, Fall 2019, Spring 2020
Vice President, Psi Chi Honor Society, 2015 - 2017
Timeline
Parole Officer I
Texas Department of Criminal Justice
01.2021 - 02.2023
Post Graduate Contracted Worker/ Practicum Student
Private Practice of Dr. Troy Martinez
01.2019 - 05.2020
Central Checkout Checker /General Merchandise/Bookkeeper
H-E-B
11.2014 - Current
Path Program Supervisor (Project for Assistance in Transition from Homelessness)
Nueces Center for Mental Health and Intellectual Disabilities
Masters of Arts - Clinical Psychology
Texas A&M University-Corpus Christi
Bachelor’s of Arts - Psychology
Texas A&M University-Corpus Christi
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