Erika Massa
Plymouth,MA
Summary
Dedicated Staff Nurse with extensive experience at Barnstable County Sheriff's Office, excelling in patient assessment and education. Proven ability to enhance patient satisfaction through strong teamwork and cultural competency. Skilled in medication administration and problem-solving, effectively collaborating with interdisciplinary teams to improve care outcomes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Staff Nurse Correctional Care
Barnstable County Sheriff's Office
03.2023 - Current
- Developed strong relationships with patients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
- Acted as a patient advocate, ensuring their needs were met and their rights protected throughout their healthcare journey.
- Collaborated with interdisciplinary team members for comprehensive patient assessments and treatment plans.
- Responded sensitively and competently to service patients with diverse cultural backgrounds.
Health and Wellness Coordinator
Brookdale Cape Cod Assisted Living
04.2021 - 04.2023
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Ensured regulatory compliance by maintaining accurate records and staying up-to-date on industry standards.
- Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Established strong relationships with patients' families, providing support and education throughout the treatment process.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
Staff Nurse Intravenous Access
VA Medical Center
04.2018 - 04.2021
- Prevented complications by carefully monitoring patients for signs of infiltration, phlebitis, or other adverse reactions to intravenous treatments.
- Demonstrated expertise in various types of intravenous access devices, including peripheral catheters, midline catheters, and central lines.
- Served as a reliable resource for patients and families, providing support and guidance throughout the course of intravenous therapies.
- Implemented quality improvement initiatives related to IV therapy processes, resulting in increased efficiency within the department.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive treatment plans for patients requiring IV therapy.
- Promoted patient safety through strict adherence to infection control protocols during all aspects of IV insertion and maintenance.
Staff Nurse, Emergency Department
VA Medical Center
05.2017 - 04.2018
- Delivered compassionate care to patients of diverse ages, backgrounds, and medical needs in the fast-paced emergency department setting.
- Provided on-going education to patients regarding their medical conditions, diagnostic tests, procedures, medications, and preventive measures.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for complex patients.
- Administered medications accurately according to established protocols while monitoring for potential adverse reactions or side effects.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Staff Nurse Transitional Care
VA Medical Center
03.2014 - 05.2017
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Started intravenous fluids, administered medications, and documented patient charts by recording food and fluid output and intake.
- Educated patients and families on medical-surgical procedures, therapeutic regimens, and pain management techniques.
- Participated in interdisciplinary rounds, collaborating with healthcare team members to address patient needs holistically.
- Educated patients and families on disease processes, medical procedures, and discharge instructions to promote understanding and adherence to treatment plans.
Weekend Nursing Supervisor
Hellenic Nursing and Rehabilitation Center
11.2008 - 02.2014
- Championed a culture of continuous improvement within the weekend nursing team, leading by example in striving for excellence in all aspects of patient care.
- Addressed family concerns promptly, demonstrating empathy and professionalism to foster trust in the nursing team''s abilities.
- Developed strong rapport with physicians, fostering effective teamwork for enhanced patient outcomes.
- Enhanced patient care by efficiently managing and supervising weekend nursing staff.
- Adapted staffing assignments based on fluctuating demands in real-time while prioritizing high-quality patient care.
- Improved patient satisfaction scores with consistent and thorough communication between nursing staff and patients.
- Oversaw timely documentation by nurses, maintaining accurate medical records essential for effective ongoing patient management.
Staff Nurse Detox/Registered Nurse, Inpatient Psychiatric Unit
Highpoint Treatment Center
03.2008 - 08.2011
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Evaluated patient histories, complaints, and current symptoms.
Staff Nurse Long Term Care
Hingham Harbor House Nursing and Rehabilitation
07.2005 - 02.2008
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Educated patients on self-care management, empowering them to take an active role in their overall health and wellbeing.
- Evaluated the effectiveness of care plans regularly, making adjustments as needed based on individual patient needs and progress toward goals.
- Coordinated patient discharge planning to provide post-discharge patient care, promoting healing and recovery.
Education
Associate of Science - Nursing
Bristol Community College
Fall River, MA05-2026
Practical Nursing Diploma Program
Quincy College
Quincy, MA06-2005
Skills
- Patient assessment
- Wound care
- Patient education
- Interdisciplinary collaboration
- Time management
- Strong teamwork
- Problem solving
- Cultural competency
- Employee mentoring
- Medication administration
- Statistical analysis
Certification
BLS
Life Saver Award 2024
Awarded by Barnstable County Sheriff's Office in recognition to emergency response to patient in crisis, active suicide attempt
Life Saver Award 2023
Awarded by Barnstable County Sheriff's Office in recognition to emergency response to patient in crisis, active suicide attempt
Disaster Response 2017
Awarded by VA Boston Healthcare System in recognition of participation in the Disaster Emergency Medical Personnel System (DEMPS) Program and deployment to Puerto Rico in the aftermath of Hurricane Maria
Disaster Response 2017
Awarded by VA Caribbean Healthcare System in recognition of participation in the Disaster Emergency Medical Personnel System (DEMPS) Program and deployment to Puerto Rico in the aftermath of Hurricane Maria
Constanza Medical Mission
Traveled to the Dominican Republic and provided nursing care to impoverished communities that otherwise lack basic healthcare
Timeline
Staff Nurse Correctional Care
Barnstable County Sheriff's Office
03.2023 - Current
Health and Wellness Coordinator
Brookdale Cape Cod Assisted Living
04.2021 - 04.2023
Staff Nurse Intravenous Access
VA Medical Center
04.2018 - 04.2021
Staff Nurse, Emergency Department
VA Medical Center
05.2017 - 04.2018
Staff Nurse Transitional Care
VA Medical Center
03.2014 - 05.2017
Weekend Nursing Supervisor
Hellenic Nursing and Rehabilitation Center
11.2008 - 02.2014
Staff Nurse Detox/Registered Nurse, Inpatient Psychiatric Unit
Highpoint Treatment Center
03.2008 - 08.2011
Staff Nurse Long Term Care
Hingham Harbor House Nursing and Rehabilitation
07.2005 - 02.2008
Associate of Science - Nursing
Bristol Community College
Practical Nursing Diploma Program
Quincy College
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