ERIKA MATHIS-MCNEIL
Long Island City,NY
Summary
Highly skilled and dedicated professional with extensive experience in coordinating, planning, and supporting daily operational and administrative functions. Known for being hardworking, reliable, and detail-oriented. Excels in team environments and when working independently. Strong motivation, accuracy, and quick thinking complemented by excellent interpersonal skills.
Knowledgeable and solid background in providing support and assistance in various settings. Demonstrated ability to complete tasks efficiently and contribute positively to team objectives. Proven skills in adaptability and effective communication, ensuring smooth operations and seamless teamwork.
Overview
17
17
years of professional experience
Work History
School Lunch Helper
Department Of Education
11.2024 - Current
- Assisted in meal preparation and serving to ensure timely and efficient lunch service.
- Collaborated with staff to maintain cleanliness and organization of dining area.
- Improved lunchroom efficiency by streamlining food preparation processes and implementing time-saving methods.
- Ensured a clean and safe environment for students during lunchtime, performing regular cleaning and sanitization tasks.
TSA Agent
Department of Homeland Security
07.2018 - 03.2019
- Utilized analytical skills effectively while reviewing x-ray images, accurately detecting any possible threat objects or discrepancies.
- Prevented unauthorized access to secure areas by verifying credentials for airport personnel and contractors.
- Assisted passengers with disabilities or special needs, ensuring their comfort and safety throughout the screening process.
Lost and Found Supervisor
Gateway Group One
02.2014 - 05.2018
- Receives and returns to owner articles lost in stores, public conveyances, or buildings, and keeps records of articles lost, found, and claimed: Inspects articles and telephones or sends letters to owners when indentification is known.
- Tags and places articles in drawers, shelves, racks, or safe, according to type of article and where it was found.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Customer Service Representative
Gateway Group One
03.2013 - 05.2018
- Work with customer service managers / supervisors to ensure proper customer service is being delivered.
- Greet passengers warmly and ascertain problems.
- Assist with placement of order for various shuttles in and around New York City.
Cashier
The Disney Store
10.2012 - 01.2013
- Greet customers entering establishment.
- Receive payments by cash, credit cards, or automatic debit.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are and that there is adequate change.
Cashier
BJ's Wholesale Club
10.2010 - 06.2011
- Engaged customers in order to provide them with what the need in terms of product and quality.
- Receive payments by cash, credit cards, or automatic debit.
- Issue receipts, refunds, credits, or change due to customers.
Cashier
Toys "R" Us
10.2008 - 05.2009
- Maintained clean and orderly checkout areas.
- Receive payments by cash, credit cards, or automatic debit.
- Issue receipts, refunds, credits, or change due to customers.
Education
Other - Cosmetology
Empire Beauty School
Long Island City, NY10.2007
High school or equivalent - GED
LaGuardia Community College
Long Island City, NY09.2006
Long Island City High School
Long Island City, NYSkills
- Excellent Communication
- Time Management
- Multitasking
- Teamwork and Collaboration
- Critical Thinking
- Organization Skills
- Problem Solving
- Active learning
- Attention to detail
- Following directions
Timeline
School Lunch Helper
Department Of Education
11.2024 - Current
TSA Agent
Department of Homeland Security
07.2018 - 03.2019
Lost and Found Supervisor
Gateway Group One
02.2014 - 05.2018
Customer Service Representative
Gateway Group One
03.2013 - 05.2018
Cashier
The Disney Store
10.2012 - 01.2013
Cashier
BJ's Wholesale Club
10.2010 - 06.2011
Cashier
Toys "R" Us
10.2008 - 05.2009
Other - Cosmetology
Empire Beauty School
High school or equivalent - GED
LaGuardia Community College
Long Island City High School
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