Erika May
Lynwood,CA
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Personnel Analyst
City Of Los Angeles - Los Angeles World Airports
01.2023 - Current
- Improve employee performance by conducting supervisory training sessions with the Airport Police Division.
- Collaborate with managers to identify and address employee relations issues.
- Ensure compliance with labor laws and regulations by maintaining accurate records and supporting appropriate and applicable policies.
- Manage sensitive personnel issues with discretion, fostering a trusting work environment for all employees.
- Facilitate open communication channels between employees and management, promoting a positive workplace culture built on mutual respect and understanding.
- Collaborate with managers to identify and address employee relations issues.
- Collaborate with cross-functional teams to identify skill gaps and develop targeted training initiatives.
- Facilitate open communication between management and staff during change initiatives, easing transitions and minimizing disruptions.
Personnel Analyst
City Of Los Angeles - Personnel Department
08.2019 - 01.2023
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Organized and led staff orientation programs and training to promote collaboration.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Instructed supervisory staff on appropriate employee corrective steps.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Liaised between multiple divisions to improve communications.
- Improved employee relations through engaging and interactive training sessions.
- Utilized various teaching methods to accommodate diverse learning styles among participants, increasing overall comprehension levels.
Management Assistant
City Of Los Angeles - Library Department
12.2015 - 08.2019
- Streamlined office operations by implementing efficient systems for file management and document organization.
- Enhanced team productivity with thorough training in company policies, procedures, and software applications.
- Coordinated meetings and events, ensuring seamless communication between library branches and stakeholders.
- Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.
- Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
- Reviewed operational processes regularly to identify inefficiencies or bottlenecks that could be addressed for continuous improvement initiatives.
- Conducted research to assist with routine tasks and special projects.
- Performed wide-ranging administrative, financial and service-related functions.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
- Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Collaborated with managers to identify and address employee relations issues.
- Produced training manuals, presentations and resources for enhanced learning.
- Planned and conducted staff trainings with emphasis on employee relations areas.
Community Administrative Support Worker
City Of Los Angeles - Los Angeles World Airports
10.2010 - 05.2015
- Streamlined office operations by implementing efficient filing systems and document management processes.
- Improved customer satisfaction by providing timely and accurate information on services and procedures.
- Reduced errors in data entry tasks by maintaining thorough attention to detail and prioritizing accuracy.
- Served as a reliable point of contact for clients, delivering exceptional customer service through prompt responses to inquiries or concerns.
- Demonstrated strong multitasking abilities through simultaneous management of multiple projects/tasks with competing deadlines and priorities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Manchester, NH06.2014
Skills
- Human Resources Management
- Employee Relations
- Training and Development
- Employee Engagement
- HR Policies and Procedures
- Problem Solving
- Adaptability
- Teamwork and Collaboration
- Conflict Resolution
- Time Management
- Employee Investigations
- Personnel Management
- Relationship Building
Certification
Professional Development: PSHRA -IPMA-SCP
Timeline
Senior Personnel Analyst
City Of Los Angeles - Los Angeles World Airports
01.2023 - Current
Personnel Analyst
City Of Los Angeles - Personnel Department
08.2019 - 01.2023
Management Assistant
City Of Los Angeles - Library Department
12.2015 - 08.2019
Community Administrative Support Worker
City Of Los Angeles - Los Angeles World Airports
10.2010 - 05.2015
Bachelor of Arts - Psychology
Southern New Hampshire University
Professional Development: PSHRA -IPMA-SCP
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