Erika McDonald
Owens Cross Roads,AL
Summary
Creative Business Owner with exceptional background spent in hospitality. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Overview
14
14
years of professional experience
Work History
Business Owner/Operator
Self-employed/ Kaleidoscope Cleaning
Huntsville, AL
03.2015 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Monitored staff performance, providing final-say assessment over inquiries.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Assistant Team Leader
The Maids
Huntsville, AL
01.2010 - 05.2014
- Managed team workload to reach targets for specific tasks.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Managed team workload to reach production targets.
- Worked with customer service to handle escalated customer issues.
- Supervised 2/3 co-workers.
Education
Associate of Science - Early Childhood Education
Calhoun Community College
Tanner, AL05.2021
Skills
- Personnel Management
- Facebook Marketing
- Business-to-Business Sales
- Cleanliness Standards
- Management Team Leadership
Timeline
Business Owner/Operator
Self-employed/ Kaleidoscope Cleaning
03.2015 - Current
Assistant Team Leader
The Maids
01.2010 - 05.2014
Associate of Science - Early Childhood Education
Calhoun Community College