Summary
Overview
Work History
Education
Skills
Timeline
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Erika McDonald

Owens Cross Roads,AL

Summary

Creative Business Owner with exceptional background spent in hospitality. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.

Overview

14
14
years of professional experience

Work History

Business Owner/Operator

Self-employed/ Kaleidoscope Cleaning
03.2015 - Current
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Monitored staff performance, providing final-say assessment over inquiries.
  • Kept all building areas and equipment functional and well-organized to promote business performance.

Assistant Team Leader

The Maids
01.2010 - 05.2014
  • Managed team workload to reach targets for specific tasks.
  • Delegated daily tasks, addressed employee questions and resolved scheduling issues.
  • Managed team workload to reach production targets.
  • Worked with customer service to handle escalated customer issues.
  • Supervised 2/3 co-workers.

Education

Associate of Science - Early Childhood Education

Calhoun Community College
Tanner, AL
05.2021

Skills

  • Personnel Management
  • Facebook Marketing
  • Business-to-Business Sales
  • Cleanliness Standards
  • Management Team Leadership

Timeline

Business Owner/Operator

Self-employed/ Kaleidoscope Cleaning
03.2015 - Current

Assistant Team Leader

The Maids
01.2010 - 05.2014

Associate of Science - Early Childhood Education

Calhoun Community College

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Erika McDonald