Erika McFeggan
CA
Summary
Professional with expertise in case management, prepared to deliver impactful results. Skilled in conflict resolution, risk assessment, and client advocacy. Strong focus on team collaboration and achieving tangible outcomes, adapting seamlessly to changing needs. Reliable and driven, with keen ability to manage complex cases and support clients effectively.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Case Manager
Hodson P.I. Investigations
Temecula
01.2021 - Current
- I am currently responsible for working closely with my supervisor handling different types of cases in my field. I handle cases from start to finish from reviewing the case and what it entails to getting the fieldwork done, or delegating duties to others, writing up the report, and getting the case closed. I also help others in my field write reports and analyze as needed. I help my supervisor with other types of cases depending on what is needed from me. I have worked in my company's social media department conducting investigations utilizing various social media profiles to obtain information. I have worked in my company's locate department, helping to locate and obtain important signatures through phone calls and field work visits for insurance purposes. I have helped in the heirs department, learning to contact and speak with heirs of those who have died in vehicle accidents. I currently help run the service of process department, locating and serving individuals for various purposes in insurance investigation.
Amazon Driver
Amazon Logistics
Los Angeles
01.2020 - 01.2021
- Operated delivery vehicles to ensure timely and safe transportation of packages.
BARTENDER, SERVER
Wedgewood Wedding Co.
Aliso Viejo, San Clemente & Castro Valley, CA
01.2018 - 01.2021
- Mix and serve cocktails, ensuring high-quality beverage standards.
- Manage bar inventory, optimizing stock levels and minimizing waste.
- Provided exceptional customer service during wedding events, ensuring guest satisfaction and comfort.
Enumerator
U.S. Census Bureau Los Angeles Region
Los Angeles
01.2020 - 01.2020
- Conducted surveys to collect accurate demographic data from diverse populations.
- Utilized GPS technology and mapping tools to navigate assigned survey areas efficiently.
- Conducted thorough household interviews to collect demographic data for national census.
MANAGER, BARTENDER, SERVER, HOSTESS
Chili's Bar and Grill
Union City & Cypress, CA
01.2016 - 01.2019
- Oversaw daily operations to ensure high-quality service and customer satisfaction.
- Provided exceptional service in high-pressure environments, maintaining composure and efficiency.
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed guest reservations and seating arrangements for optimal flow and customer satisfaction.
- Worked effectively in fast-paced environments.
LIFEGUARD, SWIM LESSON INSTRUCTOR
Cypress College
Cypress, CA
01.2016 - 01.2016
- Supervised aquatic activities to ensure safety and compliance with facility regulations.
- Developed tailored swim lesson plans to accommodate diverse skill levels and learning styles.
- Monitored student progress, providing constructive feedback to enhance performance and confidence.
DISHWASHER, FOOD RUNNER
DISNEYLAND CO.
Anaheim, CA
01.2015 - 01.2016
- Operated industrial dishwashing equipment to maintain cleanliness and efficiency in kitchen operations.
- Collaborated with kitchen staff to ensure timely availability of clean dishes and utensils.
- Assisted servers in maintaining efficient workflow during peak hours, adapting to changing demands.
- Delivered food promptly to tables, ensuring customer satisfaction and timely service.
Education
Master of Science - Criminal Justice
Florida State University
Tallahassee, FL04-2022
Bachelor of Arts - Anthropology, Archaeology and Biological Concentration
California State University East Bay
Hayward, CA12-2018
Bachelor of Science - Criminal Justice, Justice and Enforcement Concentration
California State University East Bay
Hayward, CA12-2018
Associate in Arts - Social Behavior and Development
Fullerton Junior College
Fullerton, CA06-2016
Associate in Arts - Social Sciences
Fullerton Junior College
Fullerton, CA06-2016
Skills
- COLLEGIATE ATHLETE: WATER POLO AND SWIMMING
- MICROSOFT OFFICE
- SOCIAL MEDIA/LOCATE/HEIRS/SERVICE OF PROCESS INVESTIGATIONS
- VARIOUS DATABASES: TLO/IRB/IDICORE/DATA TREE, etc
- Evidence gathering
- Report development
- Insurance investigations
- Court research
Certification
- JANUARY 2021-APRIL 2021 -OBTAINED A CERTIFICATION IN CRIME SCENE INVESTIGATION FROM CALIFORNIA STATE UNIVERSITY LONG BEACH
- AUGUST 2023 -REGISTERED PROCESS SERVER -
- REGISTERED NOTARY
Timeline
Senior Case Manager
Hodson P.I. Investigations
01.2021 - Current
Amazon Driver
Amazon Logistics
01.2020 - 01.2021
Enumerator
U.S. Census Bureau Los Angeles Region
01.2020 - 01.2020
BARTENDER, SERVER
Wedgewood Wedding Co.
01.2018 - 01.2021
MANAGER, BARTENDER, SERVER, HOSTESS
Chili's Bar and Grill
01.2016 - 01.2019
LIFEGUARD, SWIM LESSON INSTRUCTOR
Cypress College
01.2016 - 01.2016
DISHWASHER, FOOD RUNNER
DISNEYLAND CO.
01.2015 - 01.2016
Master of Science - Criminal Justice
Florida State University
Bachelor of Arts - Anthropology, Archaeology and Biological Concentration
California State University East Bay
Bachelor of Science - Criminal Justice, Justice and Enforcement Concentration
California State University East Bay
Associate in Arts - Social Behavior and Development
Fullerton Junior College
Associate in Arts - Social Sciences
Fullerton Junior College
Custom
- GOOD COMMUNICATION SKILLS
- ORGANIZED
- EAGER TO LEARN
- HARD WORKING
- TRUSTWORTHY
- FAST LEARNER
- REPORT WRITING/ANALYZING