ERIKA MCKINNON
Springhill,FL
Summary
Dynamic and hardworking professional with a proven track record in household management and customer service, notably at Bealls Outlet. Excelled in complex problem-solving and quality assurance, enhancing customer satisfaction and loyalty. Skilled in exceptional communication and teamwork, fostering strong relationships and achieving significant client retention.
Overview
20
20
years of professional experience
Work History
Self-Employed Housekeeper/Household Manager
Self-employed
03.2005 - Current
- Adhered to professional house cleaning checklist.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of areas
- Provided peace of mind and trustworthy performance of cleaning that built relationships and cultivated long lasting clientele
Sales Associate
Bealls Outlet
11.2022 - 11.2024
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Managing Director
Revolution Roller Derby
08.2018 - 01.2023
- Interacted well with members to build connections and nurture relationships.
- Observed each member's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting relationships within the league and community using dynamic communication skills.
Waitress
Mykonos II
03.2014 - 12.2017
- Welcome, greet and seat guests
- Food and beverage orders
- Prep cooking
- Maintained cleanliness of all work areas
- Received compliments on work performed through customer surveys
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Proved successful working within tight deadlines and a fast-paced environment.
Childcare Assistant
Grace World Outreach Church
01.2007 - 08.2010
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Provided care for children, newborn to four years of age
- Scheduled employees and volunteers
Education
Bachelor of Science - Supervision And Management
Pasco-Hernando State College
New Port Richey, FL12-2022
Associate of Science - Human Services
Pasco-Hernando State College
New Port Richey, FL05-2019
Medical Administrative Specialist - Medical Assistance
Pasco-Hernando State College
New Port Richey, FL12-2015
Skills
- Exceptional communicator
- Teamwork
- Complex Problem-solving
- Quality assurance
- Hardworking
Timeline
Sales Associate
Bealls Outlet
11.2022 - 11.2024
Managing Director
Revolution Roller Derby
08.2018 - 01.2023
Waitress
Mykonos II
03.2014 - 12.2017
Childcare Assistant
Grace World Outreach Church
01.2007 - 08.2010
Self-Employed Housekeeper/Household Manager
Self-employed
03.2005 - Current
Bachelor of Science - Supervision And Management
Pasco-Hernando State College
Associate of Science - Human Services
Pasco-Hernando State College
Medical Administrative Specialist - Medical Assistance
Pasco-Hernando State College
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