Erika Melgar
Vineland,NJ
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service, I great customer as soon as they walk-in not only that but I have to make sure i meet their needs such as, putting a loan application, taking their cash, check or debit card payments, and reviewing any questions regarding their account with Mariner Finance. I am certified as a Notary Public and Licensed with the Department of banking and insurance, Insurance Producer, Credit.
Experienced with cash handling, customer service, and banking operations as Teller. Utilizes strong communication and problem-solving skills to address customer needs efficiently. Track record of maintaining accuracy in financial transactions and ensuring positive customer experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Ross Dress for Less
08.2025 - Current
- Enhanced customer satisfaction by swiftly resolving complaints and inquiries, fostering loyalty.
- Optimized checkout efficiency by collaborating with team, reducing customer wait times.
- Accurately maintained cash drawer balances through diligent reconciliation practices.
- Boosted sales by addressing customer needs and recommending suitable products.
- Increased merchandise organization by restocking and tagging items efficiently.
- Facilitated seamless transactions by adopting new POS technologies, ensuring smooth operations.
Assistant Manager
Mariner Finance
06.2023 - Current
- Managed daily operations, ensuring compliance with company policies and procedures.
- Analyzed customer feedback to enhance service delivery and client satisfaction.
- Assisted in developing marketing strategies to promote loan offerings effectively.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Collaborated with management to streamline processes, improving efficiency in loan processing.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained accurate cash drawer and balanced till at shift end.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Evaluated borrower creditworthiness through financial analysis and documentation review.
- Prepared comprehensive loan applications for submission to underwriting departments.
- Provided personalized consultation to clients regarding loan products and terms.
- Ensured compliance with state and federal regulations in loan processing procedures.
- Maintained strict confidentiality of bank records and client information.
- Examined customer loan applications for loan approvals and denials.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
Bank Teller
Newfield National Bank
11.2022 - 06.2023
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted customers with account inquiries, providing exceptional service to enhance satisfaction.
- Managed cash drawer operations, maintaining balanced accounts throughout shifts.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Turned in excess cash to maintain drawer security.
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
Education
High School Diploma -
Vineland High School
Vineland, NJ06-2019
Skills
- Customer service
- Sales Development
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Money handling
- Customer relations
- Cash register operation
- Written and verbal communication
- Payment processing
- Professionalism and courtesy
- Product restocking
- Cash drawer balancing
- ID verification
- Attention to detail
- Documentation review
- Relationship building and management
- Credit analysis
- Loan servicing
- Consumer lending
- Loan origination
- Banking
- Credit
- Credit scoring
- Bilingual (Spanish speaker)
- Loans
- Friendly
- Problem-solving
- Sales strategies
- Sales growth
- Orientation and training
- Closing techniques
- Cash management
- Refund handling
- Payment collection
- Drawer management
- Strong numeracy
- Adaptability and flexibility
- Basic math
- Check processing
- Telephone management
- Honest and dependable
- Cleaning and sanitizing
- Active listening
- Cash handling and management
- Refunds and exchanges
- Microsoft office
- Policies and procedures
- Credits and refunds
- Price identification
- Strong work ethic
- Financial record keeping
- Confidentiality and discretion
- Cheerful
- Fraud detection
- Financial services
- Reliable
- Safe and vault operation
- Bank deposits
- New account setup
- Scheduling appointments
- Documentation and recordkeeping
- Payment verification
- Inbound call management
Accomplishments
- Promoted to Assistant to manager after only nine months for exceptional performance.
Certification
- Certified - Notary Public, Mariner finance - 2023- current
- Licensed Banking and Insurance - 2022 - current
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Ross Dress for Less
08.2025 - Current
Assistant Manager
Mariner Finance
06.2023 - Current
Bank Teller
Newfield National Bank
11.2022 - 06.2023
High School Diploma -
Vineland High School