Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Erika Menjivar Lopez

Erika Menjivar Lopez

Cheverly ,MD

Summary

Organized and reliable candidate, successful in managing multiple tasks with positive and enthusiastic attitude to contribute to the success of the team through hard work, problem-solving and excellence organizational skills. Bilingual in Spanish and English to offer the understanding diversity of cultures.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Patient Care Coordinator

Innovative Healthcare Center
05.2023 - Current
  • Primary Spanish Speaking liaison for all clinics in DC and assisting Baltimore locations.
  • Scheduling expert in new patients intakes including Ortho, Neuro, and Physicians services.
  • Performing tech duties.
  • Facilitating communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.
  • Managing patients records with strict adherence to confidentiality and accuracy standards.
  • Verifying patients insurance eligibility and benefits.
  • Applying administrative knowledge and courtesy to explain procedures and services to patients.

Crew Member

Thompson Hospitality
06.2020 - 07.2023
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Collaborated with team members to complete orders.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.

Cashier

McDonald's
06.2018 - 05.2020
  • Operated cash register to record transactions accurately and efficiently.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Education

Bachelor of Science - Health Sciences

Washington Adventist University
Takoma Park, MD
04.2023

High School Diploma -

John F Kennedy High School
Silver Spring, MD
06.2019

Skills

  • Administrative and Office Support
  • Case Management
  • New Hire Training
  • Office Administration
  • Proficient in WebPT and Tebra
  • Insurance Verification
  • Multitasking ability
  • Teamwork and Collaboration

Certification

  • Performance Enhancement Specialist
  • Adult CPR/AED

Timeline

Patient Care Coordinator

Innovative Healthcare Center
05.2023 - Current

Crew Member

Thompson Hospitality
06.2020 - 07.2023

Cashier

McDonald's
06.2018 - 05.2020

Bachelor of Science - Health Sciences

Washington Adventist University

High School Diploma -

John F Kennedy High School

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Erika Menjivar Lopez