Erika Menz
Rotonda West,FL
Summary
Highly skilled and enthusiastic professional with more than seven years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Access Manager
HCA Fawcett Florida Hospital
2022.10 - Current
- Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
- Managed pre-certifications and verified insurance coverage.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Healthcare Administrator
St. Anthony Health Care
2012.05 - 2022.02
- Managed 13 employees
- Inventory
- Payroll
- HR
- Documentations
- Federal/State Permits and inspections
- Doctors Assistant for various tasks
- Patient Scheduling
- Prior Authorizations
- 7+ years of medical billing and coding
- Aided in building 75% increase of revenue
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Successfully negotiated client contract renewals to create increased revenue.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Transportation Coordinator/ Sales Coordinator
JB Hunt Transportation Services
2010.10 - 2012.05
- Team Lead over west coast branch -Coordinate 200-250 load per week -Customer Contact for Costco Produce -Bids, reporting, daily communications -Multiple phone lines -Multi tasking -Generated revenue 125% above expected amount
Education
Certificate in Leadership Training - Organizational Leadership
JB Hunt University
Fayetteville, AR2011
High School Diploma -
Ridgeview High School
Bakersfield, CA2002
Skills
Healthcare Management
- Medical Billing and Coding
- Revue Cycle Specialist
- Familiar with MS Word, Excel, Tracking Software, Accounting Software
- Capable of writing evaluating contracts, or Point of Sale
- Employee Recruitment and Hiring
- Employee Supervision
- Policy and Program Development
- Financial Reporting Coordination
- Verbal and Written Communication
- Data Analysis
- Critical Thinking
- Health Information Systems
- Office Management
- Customer Service Standards
- Administrative Support
- Claim Verifications
- Facility Inspections
- Insurance Eligibility
- Benefit Verification
- Workflow Processes
- Kronos Software
- Inpatient Registration
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certification
- Certified Revenue Cycle Specialist, AAHAM - 2014
- Certified Professional Coder, AAPC - Student
Timeline
Patient Access Manager
HCA Fawcett Florida Hospital
2022.10 - Current
Healthcare Administrator
St. Anthony Health Care
2012.05 - 2022.02
Transportation Coordinator/ Sales Coordinator
JB Hunt Transportation Services
2010.10 - 2012.05
Certificate in Leadership Training - Organizational Leadership
JB Hunt University
High School Diploma -
Ridgeview High School
- Certified Revenue Cycle Specialist, AAHAM - 2014
- Certified Professional Coder, AAPC - Student
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