Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Languages
Timeline
Generic

ERIKA MERCADO

Bronx,New York

Summary

Highly organized and efficient administrator, informed by a strong customer service background. Confident managing administrative tasks, scheduling appointments, and coordinating meetings. Skilled in managing multiple projects simultaneously, ensuring timely completion of tasks, and maintaining accurate records. Adept at fostering positive relationships with clients and colleagues. Seeking an Office Administrator position to apply knowledge of office procedures, customer service, and project management to support the success of the team, while continuing in professional development and knowledge base.

Overview

8
8
years of professional experience

Work History

CLAIMS ADMINISTRATOR

VGM
08.2023 - 01.2024
  • Organized and efficient Claims Administrator dedicated to overseeing multiple tasks and priorities with a positive attitude.
  • Successfully demonstrated the ability to quickly absorb and execute new information and operating procedures.
  • Reviewed, researched, analyzed, and processed claims and accident intakes with meticulous attention to detail, ensuring accuracy and adherence to company policies and regulatory guidelines.
  • Served as point of contact for clients and providers, providing clear and concise communication regarding claim process, procedures, and status via phone and email.
  • Collaborate with internal teams to resolve complex or escalated claims issues, ensuring timely resolution and customer satisfaction
  • Managed employee training for two new hires for over two months offering continuous guidance and mentorship on best practices while providing constructive feedback.

BARTENDER/SERVER

HAVEN ROOFTOP
09.2021 - 07.2023
  • Maintain up-to-date knowledge of our seasonally rotating food and drink menu
  • Build a report with guests, to anticipate needs, create memorable experiences, and build repeat clientele
  • Consistently, ranked among the top three for sales, often earning top tips
  • Navigate diverse clientele, both local and foreign, and their needs
  • Consider the cultural and social practices of guests visiting from abroad and help bridge gaps through communication and interpretation
  • Serve as an approachable point of contact to Spanish-speaking employees with limited English skills, often helping with interpretations between them and management to streamline information and communication
  • Responsible for closing paperwork, tip payouts, event payouts, and follow-up communication with the accounting department to ensure accurate payments to tipped employees
  • Consistently receive positive feedback from guests and coworkers.

ADMINISTRATIVE ASSISTANT

YVONNE VALE CONSULTANT
03.2020 - 02.2021
  • Responsible for streamlining communications between clients and administration via email, conference calls, and video chats
  • Scheduling and maintaining the calendar and contacts via Microsoft Outlook
  • Bookkeeping of Flex Spending Account for medical and dental expenses
  • Auditing office supplies and replenishing necessities accordingly
  • Coordinated transportation, travel arrangements, and itineraries.

SALES REPRESENTATIVE/SERVER

HARD ROCK CAFE
01.2019 - 02.2020
  • Maintain an understanding of the company culture and motto to create a consistent world-class experience to meet the expectations of existing franchise patrons and to create future repeat clientele
  • Create a bridge between our restaurant, retail store, and hotels and casinos chain
  • Ability to multi-task and remain calm and adaptive in high-volume, fast-paced environments
  • As a corporate location, we often tested new products and menu changes and I reported guest feedback, as well as provided suggestions, always prioritizing guest experience while considering function and flow of service and integration into the company identity and culture.

PRIVATE EVENT BARTENDER/LANE SERVER

BOWLMOR LANES
07.2016 - 12.2019
  • Manage upward of 50 guests at a time in multiple lanes, while ensuring maximum guest satisfaction
  • Informing the guests of seasonal promotions and Limited Time Offers
  • Giving especially detailed attention to clients booking private events
  • Keeping calm and providing resolutions when unforeseen challenges present themselves
  • Respecting the confidentiality of high-profile guests booking private events with us, often coordinating with their personal managerial and security teams
  • Frequently requested to work private events by repeat clients, and was often recommended to new clients by repeat patrons
  • Training new servers on the standards and procedures at Bowlmor
  • Team leader and accessible resource for new team members.

Education

Bachelor of Arts - SOCIOLOGY and Women’s Studies

UNIVERSITY OF NORTH CAROLINA AT CHAPEL HILL
Chapel Hill, NC
06.2016

Skills

  • Strong Technical and Research Skills
  • Strong Interpersonal Skills/Culturally Competent
  • Multitasking and Organization/Decision-Making
  • Documentation and Record-keeping/ Data Entry/Report Preparation
  • Comfortable and Adaptive In Fast-Paced, High Volume Environments
  • Proficient in Microsoft Office and Mac Operating Systems
  • CRM Software

References

FURNISHED UPON REQUEST

Volunteer Experience

  • ESL (English as second language) Tutor for Adults in the local community with Enrich ELL
  • Math and Literacy Tutor for 3rd Graders at St. Aloysius Education Clinic
  • Planned and executed a Community Day in the South Bronx with Sustainable South Bronx with the goal of raising environment awareness while collaborating and engaging directly with community members

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

CLAIMS ADMINISTRATOR

VGM
08.2023 - 01.2024

BARTENDER/SERVER

HAVEN ROOFTOP
09.2021 - 07.2023

ADMINISTRATIVE ASSISTANT

YVONNE VALE CONSULTANT
03.2020 - 02.2021

SALES REPRESENTATIVE/SERVER

HARD ROCK CAFE
01.2019 - 02.2020

PRIVATE EVENT BARTENDER/LANE SERVER

BOWLMOR LANES
07.2016 - 12.2019

Bachelor of Arts - SOCIOLOGY and Women’s Studies

UNIVERSITY OF NORTH CAROLINA AT CHAPEL HILL

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