Erika Mesquita
Laurel,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Pet Sitter
Family Business
- Enhanced client satisfaction by providing personalized pet care services tailored to individual needs.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
- Delivered exceptional customer service by responding promptly to inquiries, addressing concerns, and resolving issues quickly.
- Reduced client anxiety regarding pet separation during vacations or work-related travel by providing regular photo updates showcasing animals'' well-being and happiness.
Cleaner
Company
12.2022 - 12.2023
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Consistently met or exceeded weekly productivity goals, contributing to the overall success of the company.
Babysitter
Family Business
08.2022 - 11.2022
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Enhanced children''s social skills by organizing group activities and encouraging teamwork.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
- Assisted in developing self-confidence with age-appropriate responsibilities and chores.
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
Assistant Pharmacist
Company
06.2016 - 04.2022
- Improved patient satisfaction by providing friendly, accurate and timely assistance with prescription processing.
- Assisted the pharmacist in managing inventory levels, ensuring adequate stock of medications for customer needs.
- Enhanced efficiency by accurately entering patient information and prescription details into the pharmacy system.
- Maintained a clean, organized work environment to promote safety and prevent medication errors.
- Contributed to increased sales by recommending appropriate over-the-counter products based on customer symptoms or needs.
- Provided excellent customer service, addressing questions and concerns about medications and health conditions.
- Collaborated with healthcare providers to obtain necessary prescription refills or authorizations for patients in need.
Assistant Administrator
Company
05.2015 - 05.2016
- Developed positive relationships with clients through excellent customer service skills during phone calls or face-to-face interactions.
- Performed routine clerical tasks by scanning, filing and copying documents.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted development and implementation of new administrative procedures.
Education
Associate of Science - Pharmacy Assistant
Senac
BrazilHigh School Diploma -
Santa Marcelina
Brazil03.2014
Skills
- Pet Sitting
- Behavior Monitoring
- Smartphone Usage
- Animal Grooming
- Schedule Coordination
- Medication Administration
- Valid Driver's License
Languages
English
Limited Working
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Cleaner
Company
12.2022 - 12.2023
Babysitter
Family Business
08.2022 - 11.2022
Assistant Pharmacist
Company
06.2016 - 04.2022
Assistant Administrator
Company
05.2015 - 05.2016
Pet Sitter
Family Business
Associate of Science - Pharmacy Assistant
Senac
High School Diploma -
Santa Marcelina
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