Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Erika Meyer

Louisville,KY

Summary

Dedicated business professional that is operationally driven and a self-motivated individual with 10+years experience in the Financial/Customer Service Industry. Seeking a position to showcase my organizational and results driven skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Personal Banker

Fifth Third Bank
Louisville, KY
10.2016 - Current
  • Cultivated relationships with partners to fulfill or provide appropriate referrals for clients.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Met with customers to analyze financial needs and maximize sales opportunities.
  • Processed loan applications according to established guidelines.
  • Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
  • Obtained credit records from various reporting agencies to open new accounts.
  • Reviewed existing accounts for accuracy of information and compliance with regulations.
  • Expanded customer relationships by maintaining regular follow-up processes and rapport.
  • Followed operational standards, promoting security, risk management and compliance.
  • Used job-related software and computer to collect and record customer deposits, fees and issue receipts.
  • Prepared bank deposits, general ledger postings and statements.
  • Maintained accurate records of all transactions conducted throughout the day.
  • Monitored changes in laws related to banking policies and procedures.
  • Used customer and bank records to investigate and correct errors upon customer request.
  • Executed wire transfers of funds in compliance with banking best practices.
  • Identified potential fraud risks on accounts and reported suspicious activities to management.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Assistant Manager

New York and Company
Louisville, KY
06.2015 - 06.2016
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

Bachelor of Arts - Psychology

Wright State University
Dayton, OH
06-2007

Skills

  • Critical Thinker
  • Complex Problem-Solving
  • Strong interpersonal skills
  • Able to adapt quickly
  • Organizational skills
  • Detail-Oriented
  • Time Mgmt
  • Team Oriented
  • Coachable
  • Active Listener

Certification

  • Certified Notary Public

References

References available upon request.

Timeline

Personal Banker

Fifth Third Bank
10.2016 - Current

Assistant Manager

New York and Company
06.2015 - 06.2016

Bachelor of Arts - Psychology

Wright State University

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Erika Meyer