Erika Mijares
Collection Specialist
Los Angeles,CA
Summary
An independent and self - motivated professional with years of experience in customer service, credit and collections and agile project management.
Overview
4
4
years of post-secondary education
14
14
years of professional experience
Work History
Collections Specialist
Prime Business Credit, Inc.
City of Los Angeles, CA
12.2018 - Current
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Researched accounts and completed due diligence to resolve collection problems.
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Handled outbound and inbound calls daily with goal of collecting owed debt.
Credit Specialist
Asiana Capital Inc.
City of Los Angeles, CA
11.2016 - 10.2018
- Optimized credit approval and collection processes, improving operational efficiencies.
- Proactively identified solutions for customers experiencing credit issues.
- Developed effective relationships with customers, which helped improve overall payment processes.
- Monitored appropriateness of credit limits on customers, making changes to realign operations with policies and targets.
- Referred delinquent accounts to collections department or outside resources.
Operations Support Specialist
Asiana Capital, Inc.
City of Los Angeles, CA
06.2016 - 11.2016
- Processed payments and applied to customer balances.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Collected, arranged and input information into database system.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
Collections Specialist
Asiana Capital, Inc.
City of Los Angeles, CA
04.2016 - 06.2016
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Researched accounts and completed due diligence to resolve collection problems.
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Handled outbound and inbound calls daily with goal of collecting owed debt.
Website Project Manager
Axiem Corporation
Manila Philippines
04.2013 - 06.2015
- Tested and debugged site updates and prevented functional flaws from impacting public visitors.
- Incorporated SEO techniques to verify maximal site exposure to search engine robots and crawlers.
- Managed and motivated project teams to promote collaboration and keep members on-task and productive.
- Investigated and corrected or escalated project problems.
Technical Support Representative
Aditya Birla Minacs
Makati Philippines
03.2012 - 03.2013
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Customer Service Representative
Teletech Philippines
Santa Rosa, Laguna Philippines
04.2009 - 02.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
Customer Service Chat Representative
KGB Philippines
Santa Rosa, Laguna Philippines
10.2008 - 03.2009
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Handled inbound customer chat conversations from company' chat platform.
Computer Lab Teacher
St. Therese Of The Child Jesus School
San Pedro Laguna, Philippines
06.2005 - 12.2007
- Used lectures, demonstrations and discussions to instruct students individually and in small groups.
- Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects.
- Trained and developed students' skills in word-processing, spreadsheet and database programs.
- Compiled, administered and graded examinations or assigned work to others.
Education
Bachelor of Science - Computer Science
AMA Computer College
Makati City Philippine 05.2001 - 12.2004
Skills
Payment processing
Timeline
Collections Specialist
Prime Business Credit, Inc.
12.2018 - Current
Credit Specialist
Asiana Capital Inc.
11.2016 - 10.2018
Operations Support Specialist
Asiana Capital, Inc.
06.2016 - 11.2016
Collections Specialist
Asiana Capital, Inc.
04.2016 - 06.2016
Website Project Manager
Axiem Corporation
04.2013 - 06.2015
Technical Support Representative
Aditya Birla Minacs
03.2012 - 03.2013
Customer Service Representative
Teletech Philippines
04.2009 - 02.2012
Customer Service Chat Representative
KGB Philippines
10.2008 - 03.2009
Computer Lab Teacher
St. Therese Of The Child Jesus School
06.2005 - 12.2007
Bachelor of Science - Computer Science
AMA Computer College
05.2001 - 12.2004
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