Erika Mijares
Collection Specialist
Los Angeles,CA
Summary
An independent and self - motivated professional with years of experience in customer service, credit and collections and agile project management.
Overview
4
4
years of post-secondary education
14
14
years of professional experience
Work History
Collections Specialist
Prime Business Credit, Inc.
City of Los Angeles, CA
12.2018 - Current
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Researched accounts and completed due diligence to resolve collection problems.
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Handled outbound and inbound calls daily with goal of collecting owed debt.
Credit Specialist
Asiana Capital Inc.
City of Los Angeles, CA
11.2016 - 10.2018
- Optimized credit approval and collection processes, improving operational efficiencies.
- Proactively identified solutions for customers experiencing credit issues.
- Developed effective relationships with customers, which helped improve overall payment processes.
- Monitored appropriateness of credit limits on customers, making changes to realign operations with policies and targets.
- Referred delinquent accounts to collections department or outside resources.
Operations Support Specialist
Asiana Capital, Inc.
City of Los Angeles, CA
06.2016 - 11.2016
- Processed payments and applied to customer balances.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Collected, arranged and input information into database system.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
Collections Specialist
Asiana Capital, Inc.
City of Los Angeles, CA
04.2016 - 06.2016
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Researched accounts and completed due diligence to resolve collection problems.
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Handled outbound and inbound calls daily with goal of collecting owed debt.
Website Project Manager
Axiem Corporation
Manila Philippines
04.2013 - 06.2015
- Tested and debugged site updates and prevented functional flaws from impacting public visitors.
- Incorporated SEO techniques to verify maximal site exposure to search engine robots and crawlers.
- Managed and motivated project teams to promote collaboration and keep members on-task and productive.
- Investigated and corrected or escalated project problems.
Technical Support Representative
Aditya Birla Minacs
Makati Philippines
03.2012 - 03.2013
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Customer Service Representative
Teletech Philippines
Santa Rosa, Laguna Philippines
04.2009 - 02.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
Customer Service Chat Representative
KGB Philippines
Santa Rosa, Laguna Philippines
10.2008 - 03.2009
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Handled inbound customer chat conversations from company' chat platform.
Computer Lab Teacher
St. Therese Of The Child Jesus School
San Pedro Laguna, Philippines
06.2005 - 12.2007
- Used lectures, demonstrations and discussions to instruct students individually and in small groups.
- Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects.
- Trained and developed students' skills in word-processing, spreadsheet and database programs.
- Compiled, administered and graded examinations or assigned work to others.
Education
Bachelor of Science - Computer Science
AMA Computer College
Makati City Philippine 05.2001 - 12.2004
Skills
Payment processing
Collections
Call center experience
Cash application
Resource Planning and Scheduling
Microsoft Office Suite proficiency
Technical Support
Website Maintenance
Quality assurance
Timeline
Collections Specialist
Prime Business Credit, Inc.
12.2018 - Current
Credit Specialist
Asiana Capital Inc.
11.2016 - 10.2018
Operations Support Specialist
Asiana Capital, Inc.
06.2016 - 11.2016
Collections Specialist
Asiana Capital, Inc.
04.2016 - 06.2016
Website Project Manager
Axiem Corporation
04.2013 - 06.2015
Technical Support Representative
Aditya Birla Minacs
03.2012 - 03.2013
Customer Service Representative
Teletech Philippines
04.2009 - 02.2012
Customer Service Chat Representative
KGB Philippines
10.2008 - 03.2009
Computer Lab Teacher
St. Therese Of The Child Jesus School
06.2005 - 12.2007
Bachelor of Science - Computer Science
AMA Computer College
05.2001 - 12.2004