ERIKA MILLER

Claims Specialist

• Reviewed claims documents to verify required information and secure any missing data for settlements.
• Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
• Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
• Followed up with customers on unresolved issues.
• Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.

Upholstery Coordinator / Quality Control

• Planned and paced work efficiently in order to meet daily, weekly, project, or production goals.
• Provided upholsterers with both written and verbal instructions, prints and work orders.
• Created patterns for manufacturing.
• Disassemble upholstered furniture to reupholster fabric.
• Inspected incoming and outgoing materials for accuracy and quality.

Sales Associate

• Answered customers' questions regarding products, prices, and availability.
• Set up new accounts, established customer credit and set up payment methods.
• Set and achieved company defined sales goals.
• Informed customers of promotions to increase sales productivity and volume.

Driver

• Maintained professional and friendly demeanor during deliveries to uphold company reputation.
• Followed all relevant traffic laws and safety regulations.
• Communicated with vendors to provide delivery updates and confirm delivery locations.

• Switchboard, Phone/In Person Sales, Account Payables (invoicing), Billing, Shipping (international & domestic), Order Tracking, Processing Purchase Orders, and Inventory.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.

• Specialized in pre-operative care for individuals with physical disabilities, Dementia, and Alzheimer's disease
• Performed vital sign checks: (temperature, blood pressure, pulse, respiration, and blood sugar)
• Cleaned patient rooms, linens, and provided personal comfort and care.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.