Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Erika Minnick

Washington,DC

Summary

Reliable advisor whose knowledge on client building, customer service, and operations has made a major impact on the growth of luxury retailers over the years. Looking to use communication and interpersonal skills to elevate the business overall. Being a proven innovator, honored to help achieve long term and short-term goals within the company.

Overview

8
8
years of professional experience

Work History

Beauty Advisor

Sephora, LVMH
09.2023 - Current
  • Educated customers on proper product usage techniques, so costumers are confident in their ability to replicate results
  • Increased sales revenue by effectively up selling and cross-selling beauty items based on client needs.
  • Collaborated with team members to achieve daily and monthly sales and brand goals.
  • Enhanced customer satisfaction by providing at least 20 personalized beauty consultations per day and recommending suitable products.

Lead Concierge

ACT Partners
09.2022 - 03.2024
  • Mentored junior concierge team members, fostering supportive work environments conducive to professional growth.
  • Managed clients'' requests and ensured their expectations were exceeded through attention to detail.
  • Resolved guest complaints promptly and professionally, demonstrating commitment to exceptional customer service standards.
  • Traveled between 5 rental properties to insure guest and management satisfaction involving staff members

Operations Manager

Arlington National Cemetery
04.2022 - 09.2022
  • Supervised staff of approximately 20 persons and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery distribution of equipment.
  • Analyzed and reported on key performance metrics to senior management.
  • Handled on boarding and staff training initiatives aimed at updating staff to meet military demands.

Client Advisor

CH Carolina Herrera
03.2018 - 03.2020
  • Building clientele driven business by creating long-term relationships with new and existing clients using preeminent communication skills
  • Staying knowledgeable on company product/trend and other luxury competitors
  • Top seller for yearly pre-sale generating over $25,000 towards thee store goal
  • Strengthened client relationships through regular communication and proactive follow-up on inquiries.

Client Advisor

Coach New York
09.2016 - 05.2017
  • Ensuring customers, luxury experience by staying knowledgeable on product which includes daily individual/team sales training
  • Maximizing customers satisfaction by elevating customers experience and displaying excellent customer service
  • Motivated and initiated team selling to reach sales goals resulting in monthly team shares
  • Achieving/ exceed sales goals and KPIs by use of up selling and adding multiple units per transaction.

Education

High School Diploma -

Northwood High School
Silver Spring, MD
06.2014

Skills

  • Strong communication and problem-solving skills
  • Building long term relationships using interpersonal skills
  • Persistently achieving all KPI expectations including UPT, AVT and CRM
  • Flexibility and Adaptability
  • Organization and Multitasking
  • Customer Consultation
  • Retail experience
  • Product Knowledge

Languages

Spanish
Professional Working

Timeline

Beauty Advisor

Sephora, LVMH
09.2023 - Current

Lead Concierge

ACT Partners
09.2022 - 03.2024

Operations Manager

Arlington National Cemetery
04.2022 - 09.2022

Client Advisor

CH Carolina Herrera
03.2018 - 03.2020

Client Advisor

Coach New York
09.2016 - 05.2017

High School Diploma -

Northwood High School

Similar Profiles

CREATE PROFILE
Erika Minnick