Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erika Miranda

Bermuda Dunes ,CA

Summary

Dynamic leader with proven expertise in operations management and staff development, honed at Starbucks. Excels in conflict resolution and team leadership, significantly enhancing customer satisfaction and operational efficiency. Demonstrates a strong track record in inventory control and employee training, driving sales growth and fostering a positive work environment.

Developed leadership and coordination skills in fast-paced, customer-service-focused environment. Expertise in managing teams, resolving conflicts, and ensuring efficiency through effective task delegation and operational oversight. Seeking to transition into new field, leveraging strong organizational and communication abilities to contribute to new team.

Overview

14
14
years of professional experience

Work History

Shift Supervisor

Starbucks
04.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Supervised ongoing daily production phases.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Troubleshot equipment to reduce service calls and downtime.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Coordinated merchandising, promoted new products and increased brand awareness.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.

Staffing Coordinator

Labor Finders
08.2020 - 06.2022
  • Verified payroll, vacation and sick time hours to support accounting processes.
  • Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
  • Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
  • Worked closely with other departments within the organization to address workforce planning needs effectively.
  • Developed and facilitated new-hire orientations.
  • Conducted comprehensive interviews, assessing candidate skills and cultural fit for successful placements.
  • Facilitated smooth employee transitions with comprehensive onboarding program.
  • Supported HR functions such as benefits administration and employee relations, enhancing overall organizational efficiency.
  • Developed strong relationships with clients, leading to repeat business and long-term partnerships.
  • Managed a database of qualified candidates, ensuring accuracy and up-to-date information to expedite the hiring process.
  • Assisted with personnel records management to support recordkeeping accuracy.
  • Collaborated with hiring managers to understand specific position requirements and develop tailored recruitment strategies.
  • Coordinated background checks, reference evaluations, and drug screenings as part of due diligence for successful placements.
  • Reduced time-to-fill metrics by implementing efficient sourcing methods, including social media outreach and job board postings.
  • Conducted reference checks and screening of potential candidates to support onboarding process.
  • Coordinated job postings and advertisements for maximum exposure and response rate.
  • Crafted detailed job descriptions and job postings, obtaining necessary information from hiring managers.
  • Reduced risks by enforcing compliance with federal, state and local employment laws and regulations.
  • Utilized online applicant tracking system to screen resumes for all job openings.
  • Optimized job advertisements to attract diverse talent pools, resulting in increased candidate quality and quantity.

Shift Supervisor

Starbucks
03.2014 - 02.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Supervised ongoing daily production phases.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Created and implemented strategies for improving operational efficiency and accuracy.

Sales Representative

Old Navy
11.2010 - 09.2012
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Streamlined sales process, reducing time from lead to close.
  • Led training sessions for new sales representatives, enhancing team expertise and performance.
  • Exceeded sales targets through effective planning and goal setting.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Provided feedback from customers to product development team, influencing future product enhancements.
  • Conducted detailed market analysis to guide development of sales strategies.
  • Collaborated with marketing department to align sales strategies with new campaigns.
  • Boosted team morale and productivity by leading weekly sales strategy meetings.
  • Built relationships with customers and community to promote long term business growth.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Education

No Degree - Clinical Psychology

College of The Desert
Palm Desert, CA

High School Diploma -

Indio High School
Indio, CA
06-2022

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Customer-oriented
  • Training and mentoring
  • Cash handling expertise
  • Staff motivation
  • Staff development
  • Inventory control and record keeping
  • Operations management
  • Safety awareness
  • Conflict resolution techniques
  • Policy enforcement
  • Inventory control
  • Inventory management
  • Staff scheduling
  • Project management
  • Business development
  • Consulting
  • Safety
  • Labor and food cost control
  • Shift reporting
  • Safety reviews
  • Sales monitoring
  • Team leadership
  • Problem-solving
  • Team supervision
  • Positive attitude
  • Strong verbal and written communication
  • Creative problem solving
  • Team collaboration and leadership
  • Customer service management
  • Goal setting and tracking
  • Inventory counts
  • Staff training and development
  • Sales and upselling
  • Flexible schedule
  • Shift paperwork completion
  • Professional appearance
  • Staff education and training
  • Employee attendance monitoring
  • Role modeling
  • Sales reporting
  • Client support
  • Technical support
  • Equipment troubleshooting
  • Strategic thinking
  • Verbal and written communication
  • Employee relations
  • Action planning
  • Performance metrics
  • Shift leadership
  • Team-building activities

Languages

Spanish
Professional Working

Timeline

Shift Supervisor

Starbucks
04.2021 - Current

Staffing Coordinator

Labor Finders
08.2020 - 06.2022

Shift Supervisor

Starbucks
03.2014 - 02.2019

Sales Representative

Old Navy
11.2010 - 09.2012

No Degree - Clinical Psychology

College of The Desert

High School Diploma -

Indio High School

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Erika Miranda