DEIBJ
Erika Mitzel
People & Workplace Experience
Colorado Springs,CO
Summary
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. A highly dependable, ethical, and reliable support specialist and leader blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
People Operations Coordinator (Remote)
Treasury Prime
San Francisco, CA
11.2021 - Current
- Created and facilitated onboarding sessions for 40+ new hires, bolstering position knowledge.
- Acted as Talent Acquisition Coordinator to support company hiring needs.
- Organize staff orientation programs and training to promote collaboration.
- Maintain human resources regulatory compliance with local, state, and federal laws.
- Maintain ongoing employee data changes in HRIS to ensure data is accurate, including all job changes, offboarding, and workflows.
- Assist with various projects and program rollouts within People function, such as company intranet, employee recognition, Onboarding, and new HRIS rollout.
Talent Acquisition Coordinator (Hybrid)
Mersive Technologies
Denver, CO
06.2021 - 10.2021
- Identified and created recruitment and organizational performance metrics and data to analyze trends, drive change and assess progress: improved candidate experience and scheduling efficiency.
- Scheduled interviews, phone screens, and any additional assessments appropriate for job roles; worked directly with Talent Acquisition team, candidates, and hiring managers.
- Prepared offer letters, completed background checks, sent onboarding documents, and sent new hire announcements to hiring leaders providing onboarding hire instructions.
- Leveraged employee referrals, direct sourcing, Internet applications, and recruitment agencies to source candidates for positions.
Recruiting & Culture Coordinator (Remote)
Azlo (Closed)
Portland, OR
03.2020 - 04.2021
- Creatively developed and executed 3-4 monthly culture and connection-oriented activities for 150 employees.
- Managed external job postings, scheduled interviews, and oversaw entire recruiting process to ensure outstanding candidate experiences.
- Operated and maintained applicant tracking and candidate management systems. Improved Greenhouse process flows and templates. Pushed for feedback on disqualifications, time-to-fill statistics, and other variables.
- Developed disaster and recovery strategies to prepare company for hazardous weather conditions, nuclear accidents, and terrorist attacks.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal management interviews
Workplace Services Coordinator
Puppet
Portland, OR
06.2018 - 03.2020
- Oversaw all office operations for Portland and Seattle offices, offering friendly, high-quality service to 160+ employees.
- Collaborated with Head of DEI and internal comms to lead execution of company-wide DEI initiatives for Black History Month, Lunar New Year, International Women’s Day, and Mental Health Awareness.
- Created and executed new opportunities to bring delight into workplace through engagement and events; revitalized employee lunch program with different vendors to increase morale and participation.
- Served as primary manager for all in-building events; provided guidance and support for employees hosting community events (PDXWIT, PIE, Black Women in STEM).
- Aligned on events with counterparts in global offices (UK, Romania)
Office Coordinator
Sightbox
PORTLAND, OR
11.2017 - 06.2018
- Cultivated purposeful company culture to help employees feel cared for both as team and as individuals.
- Planned monthly team off-sites for 100-employee team, events, and activities to build culture, camaraderie, and morale.
- Worked closely with CFO to accurately schedule payments for incoming invoices.
- Assisted with design of two office spaces while managing and coming in under predetermined budget.
- Supported HR by completing new hire orientation and benefits paperwork and trained new employees on administrative procedures and company policies.
- Provided clerical support, addressing routine and unique requirements.
Office Manager
Remind
San Francisco, CA
03.2017 - 10.2017
- Managed day-to-day office administration and facilities for 60+ employees; frequently coordinated and managed travel logistics and accommodations for 15 remote employees.
- Successfully relocated team to significantly smaller office space, ensuring employee comfort and easing transition stress.
- Collaborated with Head of Operations to outline and implement update to onboarding processes that created more streamlined and engaging experience.
- Sourced and compared vendor prices for special project needs and negotiated contracts.
- Coordinated special projects and managed schedules.
Office Administrator
Leanplum
San Francisco, CA
09.2016 - 02.2017
- Managed high-traffic front desk: greeted and checked-in visitors with professional courtesy and tact, fielded employee questions, and prepared and received mail/package deliveries.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Organized company-related events, such as birthday/anniversary celebrations and happy hours for over 100 employees.
- Expertly coordinated workspace setup involved provisioning laptops, operating systems, user accounts, and applications.
- Provided outstanding logistic support for company meetings and events (locations, invitations, meeting notes, room readiness, A/V requirements, food, etc.).
Office Coordinator
GSN Games
San Francisco, CA
06.2015 - 07.2016
- Managed complex and frequently-changing schedules of 7 executives in different time zones with finesse, efficiency, and tact.
- Planned and executed events such as happy hours, lunches, holiday parties, and group activities for 120-employee team.
- Served as primary point of contact for all office-related needs and all vendor relations.
- Proactively managed, monitored, and procured office and kitchen supplies and provided excellent budgetary oversight.
- Executed and managed “GSN Gives,” a successful program to engage employees in volunteer work; it also included developing corporate social responsibility initiatives, community engagement events, and activities for team.
- Maintained office supplies inventory by checking stock and ordering new supplies
Community Operations Specialist (Contract)
Facebook
Menlo Park, CA
09.2013 - 09.2014
- Connected users with available and relevant resources.
- Analyzed user engagement and communicated insights to Product Management, Engineering, and Content Policy to shape, support, and execute product goals.
- Derived insights and identified trends to enhance support processes and improve team efficiency.
- Monitored stability of product and analyzed user reports for feedback and bug-related trends.
- Participated in continuous improvement by generating suggestions and engaged in problem-solving activities to support team members in achieving target results.
Education
Some College (No Degree) - Associate of Science
Austin Community College
Austin, TX 05.2001 -
Esthetics & Makeup Artistry Certificate - Skin Care
Yvonne De Vilar Scientific Skin Care
Vienna, VA 01.2008 - 12.2008
Skills
File and records management
Team Building
Pre-Employment Screening
Candidate tracking
New hire orientations and onboarding
Expense reporting
Corporate event planning
Relocation logistics
Diversity and inclusion management
Interests
Mental Health
People and Workplace Experience
Software
BambooHR
Greenhouse
Ashby
JIRA
Notion
Confluence
Google Suite
DocuSign
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
When people talk, listen completely. Don’t be thinking what you’re going to say. Most people never listen.
Ernest Hemingway
Timeline
People Operations Coordinator (Remote)
Treasury Prime
11.2021 - Current
Talent Acquisition Coordinator (Hybrid)
Mersive Technologies
06.2021 - 10.2021
Recruiting & Culture Coordinator (Remote)
Azlo (Closed)
03.2020 - 04.2021
Workplace Services Coordinator
Puppet
06.2018 - 03.2020
Office Coordinator
Sightbox
11.2017 - 06.2018
Office Manager
Remind
03.2017 - 10.2017
Office Administrator
Leanplum
09.2016 - 02.2017
Office Coordinator
GSN Games
06.2015 - 07.2016
Community Operations Specialist (Contract)
Facebook
09.2013 - 09.2014
Esthetics & Makeup Artistry Certificate - Skin Care
Yvonne De Vilar Scientific Skin Care
01.2008 - 12.2008
Some College (No Degree) - Associate of Science
Austin Community College
05.2001 -