Erika Moffitt
Fort Lauderdale,FL
Summary
Enthusiastic manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of strategies and training in customer service. Motivated to learn, grow and excel in any industry.
Overview
30
30
years of professional experience
Work History
Assistant Bakery Manager
Publix Supermarkets Store
Pembroke Pines, Florida
10.2006 - Current
- Inspected, checked and monitored baking products and supplies to guarantee freshness.
- Supervised baking and general production to drive sales and monitor overhead expenses.
- Developed and implemented merchandising plans and maintained pricing and production knowledge to meet financial goals.
- Managed department inventories by tracking sales and ordering product and supplies to meet customer demands, drive sales and reach company gross profit goals.
- Taught specialized skills, methods and techniques and delegated assignments to bakery associates to maximize department productivity and profits.
- Enforced company safety, cleanliness and sanitation policies by maintaining effective housekeeping standards.
- Maintained cleanliness and hygiene in bakery premises.
- Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Managed all baking operations professionally and handled all problems confidently.
- Maintained and controlled inventory of baked goods.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Established performance goals and empowered bakers to exceed targets.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining [Number]% accuracy.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Developed unique events and special promotions to drive sales.
Customer Service Officer
Publix Supermarkets
Davie, FL
10.2003 - 07.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Resolved concerns with products or services to help with retention and drive sales.
- Promoted company brand and unique offerings through personalized customer service.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Monitored phone, fax and electronic database systems for incoming customer inquiries.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Delivered exceptional training and hands-on motivation to team members to enhance service delivery approaches and boost customer satisfaction.
Education
High School Diploma -
Coral Springs High School
Coral Springs, FL06.2009
Skills
- Database Interface and Query Software
- Proper Storage Procedures
- Service Delivery Management
- Customer Needs Assessments
- Supply Ordering and Management
- Inventory Accuracy
- Anticipating Problems
- Proper Food Handling
- Monthly Inventory
- Station Preparation
- Investigating Complaints
- Effective Customer Service
- Health Code Compliance
- Compliance Requirements
- Staff Scheduling
- Monitoring Food Preparation
- Cooking and Baking
- Delegating Assignments and Tasks
- Safe Work Practices
- Machinery Upkeep
- Inventory Audits
- Fire Safety Regulations
- Legal Requirements
- Employee Performance Evaluations
- Shrink Minimization
- Constructive Feedback
Timeline
Assistant Bakery Manager
Publix Supermarkets Store
10.2006 - Current
Customer Service Officer
Publix Supermarkets
10.2003 - 07.2018
High School Diploma -
Coral Springs High School
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