Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erika Monsivaiz

El Paso,USA

Summary

Customer service representative experienced in communicating with clients, answering questions and meeting different needs. Listens carefully to questions, researches correct answers and escalates calls requiring high-level responses from other departments or supervisors. Diligent about documenting caller interactions for tracking and future communications.

Overview

25
25
years of professional experience

Work History

Customer Service Representative

Sagility
09.2014 - Current
  • Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
  • Handled provider calls and assisted with benefit breakdowns and claims.
  • Returned customer calls and responded to inquiries and complaints.
  • Assisted agents with questions and also took over supervisor calls.
  • Took over team while my supervisor was out.
  • Helped with payroll, coaching's, and gave feedback to agents.
  • Sent metrics out to team.

Customer Service Representative

Alorica
01.2013 - 09.2014
  • Assisted callers with adding an international package to their phone plan to bring down roaming charges while traveling.

Customer Service Representative

DISH
07.2000 - 10.2012
  • Answered inbound calls to greet and assist customers with technical support.
  • Added programming packages as needed.
  • Set up trouble calls.

Education

High School Diploma -

Clint High School
El Paso, TX
06.1998

Medical Assistant

Kaplan College
El Paso, TX
09-2011

Skills

  • Call Management
  • Documentation
  • Self Motivated
  • Bilingual
  • Customer Relationship Management (CRM)
  • Dependable

Timeline

Customer Service Representative

Sagility
09.2014 - Current

Customer Service Representative

Alorica
01.2013 - 09.2014

Customer Service Representative

DISH
07.2000 - 10.2012

High School Diploma -

Clint High School

Medical Assistant

Kaplan College

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