Erika Montalvo

• Performed minor repairs such as replacing light bulbs or repairing broken furniture.
• Notified supervisor of any maintenance needs identified while performing custodial duties.
• Monitored security of entrances to the building to ensure no unauthorized persons enter the premises.
• Swept, mopped and vacuumed floors, stairs and carpets on a daily basis.
• Ensured that proper safety procedures were followed when using hazardous chemicals or operating machinery or equipment.
• Maintained janitorial supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Kept building interiors appealing with routine deep cleaning of high-traffic areas.
• Maintained accountability for building keys, master keys and access cards.
• Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
• Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
• Monitored building security and safety by locking doors or avoiding hazards.

• Skilled at working independently and collaboratively in team environments.
• Self-motivated, with strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in team settings, providing support and guidance.
• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
• Operated with safety and skill to avoid accidents and delays.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Inspected trucks for malfunctions and reported vehicles to management for corrective action.
• Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
• Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
• Managed over 50 calls per day, delivering over 250 packages per day.

• Engaged in academic and practical conversations that elicited critical thinking, creativity, collaboration and communication.
• Met training needs with well-organized, factual programs based on contemporary requirements.
• Physical Training
• Followed all rules regulations and instructions that were presented
• CPR training
• Maintained Physical Training Tactics classes
• Passed requirements for training in all firearms
• Learned new skills and applied to daily tasks to improve efficiency and productivity
• Proved successful working within tight deadlines and fast-paced atmosphere

• Provided exceptional customer service by helping customers find specific products, answering questions and offering advice.
• Maintained consistent efficiency and professionalism while managing high-volume shifts of customers.
• Kept check-out lanes clean, neat and well-stocked to project professional appeal to customers.
• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
• Managed cash drawer throughout shift, keeping big bills out of sight and appropriate levels of change and small bills to meet customer needs.
• Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
• Restock clothing tables and or rearrange areas and items.
• Maximized customer satisfaction by collaborating with customer service team members to resolve diverse issues.
• Upgraded Memberships
• Worked flexible schedule and extra shifts to meet business needs.
• Provided technical support for customers when needed.
• Answered customer calls promptly and professionally.
• Performed administrative tasks such as data entry, filing paperwork.

- Stylist expertise

- Strong communication with clients

- Carried out daily client services

- haircuts ,color, and waxing.

- Responsible for store advertising as well as personal marketing

- Demonstrated Retail sale products

- Quick and efficient in learning new trends and attended many hair classes to further education.

- Scheduled appointment and recorded clients information.

- Handled cash/ credit cards on register

• Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.

- Handled credit transactions with customers

- Ensure pricing is correct

- Issue change, receipts, or refunds

- Greet customers when entering or leaving establishment- Maintain clean and tidy checkout areas

• Answered questions about store policies and addressed customer concerns.

- Process returns and check to see if items are used/damaged- Pleasantly deal with customers to ensure satisfaction

- Upgraded Memberships

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Cleaned up gas and other spills in accordance with spill procedures.
• Processed fuel and merchandise transactions by operating POS system with accuracy.
• Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
• Pumped gas for guests and took payments.
• Responded to customer requests efficiently and with knowledgeable assistance.
• Removed safety hazards, soiled items and trash from customer areas.