Erika Montilla

• Facilitated tenant leasing processes and property tours for prospective residents.
• Managed resident inquiries and resolved issues to ensure tenant satisfaction.
• Assisted in marketing strategies to attract new tenants to properties.
• Prepared lease agreements and ensured compliance with company policies.

• Created leases, lease amendments, and other related documents as needed.
• Ensured compliance with applicable laws related to fair housing practices.
• Performed data entry into various databases and software programs used to track leasing activities.
• Researched new technologies that could improve efficiencies within the Leasing office.
• Attended regular meetings with senior staff members to discuss progress of projects.

• Facilitated tenant leasing processes and property tours for prospective residents.
• Managed resident inquiries and resolved issues to ensure tenant satisfaction.
• Assisted in marketing strategies to attract new tenants to properties.
• Prepared lease agreements and ensured compliance with company policies.

• Advised clients on appropriate insurance policies and coverage options.
• Processed prescriptions using pharmacy management software for streamlined workflow.

• Developed individualized education plans for diverse student needs.
• Collaborated with parents and staff to support student progress.
• Implemented behavioral interventions to enhance classroom management.
• Developed engaging curriculum for after-school activities and programs.
• Supervised staff to ensure quality program delivery and participant safety.
• Coordinated schedules for activities, staff, and student participation efficiently.
• Managed communication with parents regarding program updates and student progress.
• Organized training sessions for staff to enhance skills in child engagement.
• Implemented behavior management strategies to maintain a positive environment.

Completed a highly selective university-affiliated internship through the Disney College Program, gaining professional experience in hospitality, guest services, and operations at Walt Disney World. This opportunity allowed me to develop strong communication, teamwork, and problem-solving skills while working for one of the most recognized and respected brands in the world.

• Handled guest inquiries and resolved issues with professionalism and empathy.
• Managed room reservations using hotel management software effectively.
• Coordinated with housekeeping to ensure timely room availability for guests.
• Processed payments accurately and maintained cash drawer integrity daily.

Completed a highly selective university-affiliated internship through the Disney College Program, gaining professional experience in hospitality, guest services, and operations at Walt Disney World. This opportunity allowed me to develop strong communication, teamwork, and problem-solving skills while working for one of the most recognized and respected brands in the world.