Summary
Overview
Work History
Education
Skills
Certification
Additionalinformation - Areasofexpertise
Languages
Languages
Timeline
Generic

Erika Morales

La Vergne,TN

Summary

Results-driven Bilingual Corporate Recruiter known for exceptional productivity and efficient task completion. Specialize in talent acquisition strategies, candidate sourcing techniques, and interview process optimization. Excel in communication, negotiation, and relationship-building, ensuring alignment of recruitment practices with organizational goals. Thrive in fast-paced environments by leveraging analytical skills to solve complex staffing challenges.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Corporate Recruiter

ABM Industries Inc.
08.2022 - Current
  • Currently Hosting hiring events, assisting candidates with orientation
  • managing start-up accounts
  • keeping track of candidate steps in our hiring process
  • calling/texting/emailing candidates regarding their job applications
  • submitting candidates for fingerprints and background checks
  • Provided guidance to new hires throughout onboarding process
  • Update live tracker daily with candidates we have in the pipeline and provide weekly updates to Management if needed
  • Resolving issues within the system itself, working closely with account managers, as well as the Human Resources team to address any unresolved requests.
  • Assist onsite with walk ins/manager requests
  • Point of Contact for 15 accounts, including Aviation, Education, and the Commercial industries.
  • Meet weekly KPI's and submit reports to TA Management.
  • Travel within the US to assist on startup accounts as well as critical accounts in a timely and effective manner
  • Submit weekly reports to operations team showing a closer look at current openings as well as candidate status
  • Translating onboarding documents for new startup accounts to ensure all employees have an accurate representation of their job details and salary
  • Submit HR requests and follow up on any background screenings
  • Continuous support to the operations team on a daily basis.
  • Researched and identified potential candidates for open positions.
  • Developed and maintained relationships with hiring managers to understand their talent needs.
  • Posted job openings on various job boards, social media sites, and other resources.
  • Conducted initial phone screens of potential candidates.
  • Assisted in the development of recruiting strategies to attract qualified applicants.
  • Coordinated interviews between hiring managers and prospective employees.
  • Maintained applicant tracking system records and updated candidate information as needed.
  • Prepared offer letters for successful candidates.
  • Participated in team meetings to discuss current recruitment initiatives.

Recruiting Manager/HR Assistant

Workforce
06.2021 - 08.2022
  • Work independently on filling customers requests, answered calls demonstrating great customer service and support, collected all time sheets and sent reports to payroll team, helped all new applicants with any questions as well as the application process itself, collected I9 forms and completed oral drug screens, maintained constant contact with managers at job sites to ensure all employees were completing their job duties, covered weekend events and provided staff to cover these events, coordinated with other managers to ensure everything had been taken care of prior to any events or new starts
  • Checked employee in at new job sites as well as events
  • Entered PTO requests, signed employees up for benefits, verified background reports, scanned documents into employee profile, create badges and access cards for employees with different access levels, complete new hire orientations going over company policies.
  • Developed and implemented recruiting strategies to source, screen, and select qualified candidates.
  • Conducted regular meetings with managers to discuss recruitment needs, progress on open positions, and other related topics.
  • Planned and coordinated in-person interviews between hiring managers and applicants.
  • Provided feedback to applicants throughout the recruitment process.
  • Monitored applicant tracking systems for updates on current applications.
  • Ensured compliance with all applicable employment laws and regulations.
  • Assisted in developing job descriptions for new positions within the organization.
  • Designed employee referral programs that encouraged existing employees to refer qualified candidates.
  • Coached recruiters and hiring managers regarding strong interview techniques.
  • Participated in job fairs, career events and industry conferences to attract prospective employees.
  • Brainstormed ways to make company and brand more attractive to job seekers.
  • Worked with department managers to assess employee productivity and hiring needs.
  • Collaborated with recruitment and HR professional to achieve hiring goals.

Remote Customer Service Associate

Vaco - Remote
01.2021 - 05.2021
  • Contract role providing exceptional customer service to patients alongside the MS state department of Health
  • Scheduled coved vaccination appts, screened patients before scheduling, transferred calls to appropriate departments, provided patients with all required information for their scheduled appointments, called pt's off waitlist to offer available vaccine appointments
  • Demonstrated a high level of empathy and patience towards all callers

Bilingual Staffing Specialist/ Accounting Assistant

Staff N More - Nashville, TN
08.2019 - 01.2021
  • Over-see day to day office operations, Work alongside onsite supervisors to recruit employees and place them with the appropriate client
  • I was responsible for managing company job applications both English and Spanish, interviewing candidates, inputting new employees in prepaid card system, filing new applications and scanning them to the accounting department
  • Tasks also include; helping employee Activate their prepaid card, checking back on timesheets for employee's missing hours, checking employees references before sending them to work, being available to employees via text and call during office hours, ordering office supplies, providing excellent customer service to all customers and employees, assisting in any special projects, translating documents to help employees better understand
  • Responsible for updating all open orders, weekly recap, and payroll spreadsheets, and keep a pool list for all potential candidates
  • Reconcile all company credit cards, input expenses into QuickBooks, keep spreadsheets of payments received by outside contractors
  • Write checks

Secretary/Receptionist

Auto Masters - Nashville, TN
12.2016 - 08.2019
  • Open and close office, set up new client accounts and assist with registration paperwork, make sure all paperwork is properly filed and uploaded, and take payments (both cash and electronic transactions), create new files & administer temporary tags as needed
  • Make outgoing calls to customers regarding late payments or auto repair appointments, answer any incoming calls and transfer them to the correct personnel, translate documents from English to Spanish, open daily batches for payments, train new hires, deliver exceptional customer service, work alongside the sales team to provide the best possible experience for all new & returning clients

Education

HS Diploma - Health science

Overton high school
Nashville, TN
05.2014

Skills

  • Inbound call experience
  • Self motivated
  • Credit card processing
  • Bilingual
  • Customer Service
  • Scheduling
  • Training
  • Microsoft office apps
  • Conflict Resolution
  • Dependable
  • Applicant Tracking Systems
  • Candidate Sourcing
  • Talent Acquisition
  • Networking Events
  • Social Media Recruiting
  • Reliable
  • Ability to work under pressure
  • Cash Management
  • Time management
  • Outbound call
  • Office Manager Experience
  • Spanish
  • Office Administration
  • Translation
  • Interviewing
  • Recruiting
  • Employee Orientation
  • QuickBooks
  • Remote environment
  • Onboarding
  • Call Center
  • Outbound Calling
  • Applicant sourcing
  • Pre-Employment Screening
  • Recruiting and Sourcing
  • Training and Onboarding
  • Clerical Support
  • Administrative Skills
  • Administrative Support
  • New Hire Orientation
  • Contracting

Certification

Driver's License

Additionalinformation - Areasofexpertise

  • Bilingual
  • Translating
  • Filing
  • Taking payments
  • Microsoft Word
  • Microsoft Office Powerpoint
  • Answering incoming calls
  • Multi-tasking
  • Scheduling appointments
  • Data entry
  • Fast learner
  • Time management
  • Self motivation
  • Conflict resolution
  • Adaptability
  • Teamwork
  • Appointment setting
  • Communication
  • Problem Solving
  • Planning and Organization
  • Attention to detail
  • Decision making
  • Initiative
  • Staffing

Languages

Spanish - Expert

Languages

Spanish
Professional

Timeline

Corporate Recruiter

ABM Industries Inc.
08.2022 - Current

Recruiting Manager/HR Assistant

Workforce
06.2021 - 08.2022

Remote Customer Service Associate

Vaco - Remote
01.2021 - 05.2021

Bilingual Staffing Specialist/ Accounting Assistant

Staff N More - Nashville, TN
08.2019 - 01.2021

Secretary/Receptionist

Auto Masters - Nashville, TN
12.2016 - 08.2019

HS Diploma - Health science

Overton high school

Similar Profiles

CREATE PROFILE
Erika Morales