Erika Morales
Summary
Goal orientated manager with expert team leadership, planning, and organizational skills throughout career. Delegating employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities with a driven approach. Exceptional customer service building great relationships with customers/ patients. Professionalism with proven ability to lead team members to success and achieving measurable outcomes.
Overview
5
5
years of professional experience
Work History
Contact Lens Manager
America's Best Contacts and Glasses
10.2019 - 05.2021
- Managed and trained employees the necessary skills to thrive.
- Maintained professional, organized, and safe environment for employees and patients.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Assists Doctor's giving patient care services that best suit their needs.
- Maintaining store goals based on previous year budget with increase profits.
- Handled patient information through HIPPA compliance.
- Scheduling employees based on store need and maintaining proper hours.
Claims Adjuster, Automobile and Casualty
Mercury Insurance
06.2019 - 10.2019
- Evaluated property damage estimates to determine appropriate compensation amounts in line with policy provisions.
- Managed automobile and casualty claims, ensuring a fair settlement, gathering evidence; pictures, interview/statements, medical bills, etc from all parties involved.
- Handled complex claims involving multiple parties, navigating challenging situations with professionalism and tact.
- Exercised excellent time management skills while handling multiple high-priority cases simultaneously.
- Providing excellence customer service ensuring customer satisfaction.
Sales Manager
Nordstrom Rack
08.2016 - 06.2019
- Supported the Sales Manager in setting targets and devising action plans to achieve goals consistently.
- Organized sales events to showcase products, leading to increased customer engagement and sales growth.
- Assisted in increasing revenue through efficient inventory management with a timely manner.
- Managed and motivated employees to be productive and engaged in work.
- Developed and maintained relationships with customers and suppliers through excellent service.
- Scheduling employee hours based on department needs and maintaining apropiate hours.
Education
Bachelor of Arts - Communications
California State University of San Bernardino
San Bernardino, CA12-2009
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Relationship building
- Goal setting
Timeline
Contact Lens Manager
America's Best Contacts and Glasses
10.2019 - 05.2021
Claims Adjuster, Automobile and Casualty
Mercury Insurance
06.2019 - 10.2019
Sales Manager
Nordstrom Rack
08.2016 - 06.2019
Bachelor of Arts - Communications
California State University of San Bernardino
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