Erika Moreno
Blair,NE
Summary
Adept Compliance Specialist with a proven track record at Atlas Medstaff, enhancing regulatory processes and compliance oversight. Skilled in fraud investigation and critical thinking, I significantly reduced non-compliance instances. Known for exceptional customer support and fostering ethical behavior, my expertise aligns with employer-sought skills, driving organizational success. I provde a friendly and knowledgable guidance to customers on a regular basis while problem solving
Overview
21
21
years of professional experience
Work History
Compliance Specialist
Atlas Medstaff
01.2022 - Current
- Implemented record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
- Served as a point of contact for nurses and medical techs seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
- Streamlined regulatory processes for improved efficiency and reduced errors, leading to better overall compliance.
- Promoted a culture of ethical behavior within the organization by underscoring the importance of adhering not only to regulations but also to established company values.
- Prepared documentation and records for upcoming audits and inspections.
- Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
- Provided guidance for each person on my desk who had questions or needed help completing their Compliance, providing information or walking them through the process to ensure they started on time
Office Manager
Compassion Care Medical Transport
11.2020 - 01.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Manager
DUET
08.2019 - 11.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Moved from substitute position into Management position due to ability to learn and evolve in my postions
NE DHHS
Eligibility Screening Services
07.2017 - 10.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Regular contact with people suffering from dire circumstances to help and provide not just aid but support
Fraud Investigations
Paypal, Ebay
08.2003 - 06.2013
- Delivered continuous analytical support for long-term complex fraud investigations.
- Participated in fraud investigations, gathering evidence to support legal proceedings when necessary.
- Coordinated fraud investigations with law enforcement agencies, regulatory agencies and other relevant entities.
- Bolstered interdepartmental communication through regular updates on fraud investigations, fostering a culture of transparency and collaboration.
- Assisted in fraud investigations that resulted in strengthened anti-fraud measures implemented by client companies.
- Conducted fraud investigations, identifying instances of misappropriation or non-compliance with company policies.
- Participated in special projects as needed, such as due diligence reviews or fraud investigations.
- Left to live in Mexico for 4 years with high recommendations from management
- Gap in Resume was when I lived in Mexico
Education
No Degree - Biological Sciences And English Major
University of Nebraska At Omaha
Omaha, NEHigh School Diploma -
Millard South High School
Omaha, NE05-1992
Skills
- Compliance knowledge
- Compliance Monitoring
- Internal Auditing
- Compliance Oversight
- Critical Thinking
- Disaster Recovery Management
- Fraud investigation
- Risk Assessment
- Customer Support
- Education for the Public
Timeline
Compliance Specialist
Atlas Medstaff
01.2022 - Current
Office Manager
Compassion Care Medical Transport
11.2020 - 01.2022
Manager
DUET
08.2019 - 11.2020
NE DHHS
Eligibility Screening Services
07.2017 - 10.2019
Fraud Investigations
Paypal, Ebay
08.2003 - 06.2013
No Degree - Biological Sciences And English Major
University of Nebraska At Omaha
High School Diploma -
Millard South High School
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