Erika Morgan
Montrose,NY
Summary
Dynamic professional with a proven track record at Parkchester South Condominium, excelling in event planning and community relations. Skilled in Microsoft Office and adept at fostering strong relationships, I effectively managed large-scale projects and enhanced operational efficiency. Demonstrated ability to lead teams and streamline processes, contributing to significant community engagement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Board & Community Affairs Manager
Parkchester South Condominium
Bronx, NY
11.2015 - 12.2024
- Gatekeeper for the General Manager, Director of Operations and Board of 15 Directors of a fast paced 116 building/8,286- unit Condominium complex
- Daily management of multiple email accounts, phone lines and calendars
- Schedule, plan and execute all virtual and in person meetings, luncheons and offsite events
- Attend and take minutes at all monthly Board, committee, and annual owner meetings
- Draft, proofread, and edit high-level communications including emails, reports, proposals, and formal letters with attention to detail and tone
- Create presentations, reports, budgets & expense reports via Microsoft Office applications
- Maintain confidential and historical records for the Condominium
- Maintain an understanding of the Condominium By-Laws and assist in the enforcement of them on the Board's behalf
- Resolve owner concerns, conduct building and unit inspections, and oversee special projects on behalf of the Board
- Create SOP's and training documents for all incoming administrative staff
- Ensure invoices are processed and paid adhering to company accounts payable policies
- Complete weekly payroll and monitor time off requests via ADP for approximately 256 active union & non-union employees
- Plan, contract and manage twenty (20) community events for approx
- 40,000 residents
- Ensure community events are properly staffed, permitted (if required) and manage onsite staff during events
- Prepare annual budget for events and manage the budget throughout the year
- Assist with tracking and curing of violations and ensuring paperwork is received by the required deadline
- Respond and manage all Public Liability, Small Claims, ADA, HPD, Environmental and Civil Court cases with House Counsel and insurance carriers
- Investigate new and active cases as per the discovery orders to provide attorneys and insurance carriers with pertinent information needed to litigate cases
- Attend depositions when required in addition to interviewing onsite staff and witnesses in preparation for their own depositions and interviews with outside counsel
Sales & Conference Planning Manager
Benchmark Hospitality at Edith Macy Conference Center
Briarcliff Manor, NY
02.2013 - 10.2015
- Solicit and maintain catering and room sales for small to midsize meetings & retreats for full-service conference facility of 52 guestrooms and 14,000 sq
- Ft
- Of flexible space
- Plan and coordinate events ranging from 5 - 300 attendees
- Create group resumes, BEO's, banquet checks, floor plans
- Conduct weekly BEO meetings to discuss upcoming events
- Actively cross sell growing Benchmark Portfolio of 28+ domestic & international properties
- Contract and negotiate groups based on selective sell guidelines
- Prospect for new business on a daily basis via cold calling and qualified leads
- Conduct property tours and attend networking functions as needed
Executive Sales & Catering Specialist
St Giles New York - The Tuscany and The Court
New York, NY
04.2010 - 11.2012
- Manage and support a sales force of 4 in addition to several executive committee members
- Report weekly and monthly sales numbers and account production to ownership
- Train and manage office interns and support staff
- Create spreadsheets & power point presentations
- Order all office supplies and maintain supply closet
- Take minutes during department meetings and distribute in a timely manner
- Manage expense reports and purchase orders for department
- Source and designing all hotel promotional items
- Solicit and maintain catering sales for small to midsize meetings
- Create group resumes, proformas, BEO's, banquet checks, floor plans and contract/negotiate groups
- Conduct weekly BEO meetings to discuss upcoming events and prepare labor schedule
- Process department payroll and monitor paid time off usage within ADP system
- Create, modify and cancel reservations for clients and VIP's in Opera
- Conduct property tours and attend networking functions as needed
Education
B.S. - Hotel, Restaurant and Tourism Management
State University of New York College at Plattsburgh
01.2006
Skills
- Microsoft Office
- MDS
- Building Link
- Concierge Plus
- Rapid Pay
- Yardi
- Adobe Workfront
- ADP Workforce
- Zoom Meetings
- Event planning
- Community relations
Certification
- NYS Notary Public
- Accredited Residential Manager (ARM)
Languages
Spanish
Timeline
Board & Community Affairs Manager
Parkchester South Condominium
11.2015 - 12.2024
Sales & Conference Planning Manager
Benchmark Hospitality at Edith Macy Conference Center
02.2013 - 10.2015
Executive Sales & Catering Specialist
St Giles New York - The Tuscany and The Court
04.2010 - 11.2012
B.S. - Hotel, Restaurant and Tourism Management
State University of New York College at Plattsburgh
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