Erika Moultrie
Reisterstown,MD
Summary
Attentive Manager experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Retail Manager 1
Sodexo Magic
Baltimore, MD
08.2021 - Current
- Created effective business plans to focus strategic decisions on long-term objectives.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Effectively managed inventory controls and re-orders within budget guidelines.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Managed special store projects to improve store-wide processes and operations.
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Performed regular price checks on competitor stores in order to remain competitive.
- Learned and adapted quickly to new technology and software applications.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Retail General Manager
Aramark Business dining
N Charleston, SC
08.2015 - 11.2019
- Carefully interviewed, selected, trained and supervised staff
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes
- Correctly calculated inventory and ordered appropriate supplies
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
Restaurant General Manager (RGM)
Jem Management (taco Bell)
Charleston, SC
04.2016 - 06.2018
- Control the daily operations of the business open to close.train and develop employees to understand the company core beliefs.control cost ,build sales and marketing.control inventory and record data,train hire,and coach employees to perform at there best level.handle all money tractions, credit cards,and POS system,make all bank deposits .
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Correctly calculated inventory and ordered appropriate supplies.
Kitchen manager
Compass Group/Eurest Dining
Daniels Island, SC
02.2011 - 07.2017
- Correctly calculated inventory and ordered appropriate supplies
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
Asst. Manager bakery/deli
Harris Teeter
Charleston, SC
11.2013 - 12.2015
- Carefully interviewed, selected, trained and supervised staff
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes
- Correctly calculated inventory and ordered appropriate supplies
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
Restaurant And Culinary Management
Lincoln College of Technology MD
Columbia, MD08.2010
High school diploma or GED - Professional Baking
Edmondson High School
Baltimore, MD06.1995
Skills
- Microsoft Office
- Kronos Payroll
- Operations management
- Windows
- Budgeting
- Communication skills
- Customer relations management
- Passion for customer satisfaction /Conflict resolution
- Strong work ethic Organized
- Dynamic, friendly office clerk
- Effective leader
- Staff training/development
- Efficient multi-tasker
- Deadline-oriented
- Organized
- Employee scheduling
- Visual Merchandise
- Operations Management
- Inventory Control
- Business Administration
- Cash Management/ Deposit Preparration
- Employee Scheduling
Timeline
Retail Manager 1
Sodexo Magic
08.2021 - Current
Restaurant General Manager (RGM)
Jem Management (taco Bell)
04.2016 - 06.2018
Retail General Manager
Aramark Business dining
08.2015 - 11.2019
Asst. Manager bakery/deli
Harris Teeter
11.2013 - 12.2015
Kitchen manager
Compass Group/Eurest Dining
02.2011 - 07.2017
Restaurant And Culinary Management
Lincoln College of Technology MD
High school diploma or GED - Professional Baking
Edmondson High School
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