Erika M. Thompson
Houston,Texas
Summary
Professional in food service management, equipped to lead and optimize operations. Strong focus on team collaboration and achieving results. Skilled in staff training, inventory control, and customer satisfaction. Reliable and adaptable to changing needs, ensuring smooth and efficient service.
Overview
18
18
years of professional experience
Work History
Food Service Supervisor
Set The Table/Children's Choice Learning Center
05.2025 - Current
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Implemented inventory management practices to reduce waste and optimize supplies.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained health and food safety standards at all stages, from storage through delivery.
Office Support/Teacher Assistance
Treehouse Academy
08.2021 - 08.2023
- Assist the teachers in their class rooms with different activities
- Developed engaging lesson plans that fostered student creativity and learning.
- Collaborated with teachers to implement individualized education strategies for diverse learners.
- Making sure all classroom curriculum is turned in on time each week
- Processing tuition payments, filing, copying, and printing forms needed for teaching
- Transportation support from the school-age kids primary school back to the Academy
Nutrition Clerk
International Leadership of Texas
08.2018 - 08.2021
- Insuring the correct temperature of food and the logs are being updated
- Monitor the quality of the food being placed on the steam table
- Collect funds for student accounts to ensure proper updates
- Managed inventory of food supplies, ensuring compliance with nutritional standards.
- Assisted in meal planning and preparation, focusing on dietary needs of students.
Area Budget Clerk
International Leadership of Texas
04.2017 - 08.2018
- Processed travel invoices for the Superintendent and Instructional Coaches
- Monitor credit card charges, payment discrepancies, returns, and miscellaneous charges
- Assembled financial data for audits
- Ensured files were kept in an orderly manner for the monthly account audits
- Assisted in the preparation of monthly financial reports for management review.
- Provide information and directions to callers in and efficient and courteous manner.
- Answer and transfer telephone calls, expedite calls by giving clear, concise, specific information.
Assistant Service Manager
NTB Houston, TX
10.2014 - 04.2017
- Hired, trained, and inspired technicians and counter sales team
- Maintained TBC policies to ensure the security and safety of the facility
- Always demonstrated and promoted excellent customer service every day
Customer Service Specialist
NTB Houston, TX
02.2008 - 08.2012
- Assisted all customers in choosing the right product for their needs
- Processed each invoice to complete daily transactions
- Always promoted great team work during the course of a work day
- Delivery and pickup of tires and other parts for requesting customers
Education
Business Management -
HCC
Merchandising/Management - undefined
The Art Institute of Houston
Business Management - undefined
Lamar Sr. High School
High School Diploma - undefined
Skills
- Excellent customer service to master any position, including time management and communication
- Great management skills, experienced team leader, critical thinking, and problem solving skills
- 6 years of delivery/courier driving skills demonstrating safety first, and maintenance upkeep
Timeline
Food Service Supervisor
Set The Table/Children's Choice Learning Center
05.2025 - Current
Office Support/Teacher Assistance
Treehouse Academy
08.2021 - 08.2023
Nutrition Clerk
International Leadership of Texas
08.2018 - 08.2021
Area Budget Clerk
International Leadership of Texas
04.2017 - 08.2018
Assistant Service Manager
NTB Houston, TX
10.2014 - 04.2017
Customer Service Specialist
NTB Houston, TX
02.2008 - 08.2012
Merchandising/Management - undefined
The Art Institute of Houston
Business Management - undefined
Lamar Sr. High School
High School Diploma - undefined
Business Management -
HCC