Erika Mullgrav
Therapeutic Foster Care & Transitional Living Case Manager
Sitka,AK
Summary
Therapeutic Foster Care Case Manager with first-rate client advocacy skills and extensive knowledge of community resources. Offering two and a half years of successful performance in case management roles. Recognized for compassionate demeanor and excellent social perceptiveness. Motivated Case Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and compassionate with proven ability to build strategic partnerships, advocate for clients and advance change for communities in need. Creative and enthusiastic with two and a half years of experience managing case loads of up to 25 adolescents in high-risk environments. Passionate about building trust and rapport with youth through non-judgmental approach, patient demeanor and compassionate interpersonal skills. Skillful in needs evaluation, strength exploration, treatment planning and facilitating individual sessions. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the social service industry.
Overview
4
4
Certifications
6
6
years of post-secondary education
9
9
years of professional experience
Work History
MSW Intern
Southeast Alaska Regional Health Consortium (SEARHC) Hospital
Sitka, AK
09.2019 - Current
- Providing therapeutic services to groups, including psychosocial assessments, individual therapy, case management, discharge planning and referrals.
- Facilitating care coordination, client advocacy, skill development, crisis intervention, treatment planning and strengths exploration.
- Obtained and supplied information to coordinating agencies to provide best possible guidance and support to clients.
- Worked with interdisciplinary treatment team to develop treatment plans
- Effectively maintained weekly caseload of using alternative therapy modalities.
- Co-facilitated weekly early childhood and early intervention group with up to 3-10 participants focusing on attunement, self regulation, and relapse prevention.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
Lead Case Manager
Youth Advocates of Sitka - Therapeutic Foster Care
Sitka, AK
08.2018 - Current
- Advocating for client and offer opportunities to build healthy relationships and life skills.
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
- Consulted with clinicians and interdisciplinary treatment team to devise and manage effective ongoing care plans for clients.
- Addressed disruptions in client care, including delays in discharge, postponed procedures and discharge equipment unavailability.
- Managed support services and fostered communication among interdisciplinary team and clients.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Educated patients and loved ones about different treatment options and outside care approaches, reducing burden on personal resources.
- Managed case load of 25 children in foster care, transitional living and outpatient programs providing comprehensive, community-based care.
- Collaborated with external agencies to meet educational and transitional needs of students.
- Adhered to established rules, ethical standards and codes of professional conduct conducive to positive learning atmosphere.
- Implemented translation service policy for clients and families that are non-english native speakers.
Managed and streamlined referral queues by efficiently prioritizing clients and clearing insurance obstacles. - Recording and organizing documentation of all work with clients, including written assessments, treatment plans, evaluations, and terminations summaries.
- Scheduling and providing client transportation to all necessary appointments not limited to treatment, medical, school & therapy.
- Assisting with developing, implementing, facilitating and revising individual treatment plans and monitoring progress toward client goals.
- Supporting clients, at-risk youth ages 4-22 in a residential and outpatient settings.
- Participating in the recruitment, assessment, organizing trainings and orientation for resource families.
- Assisting in licensing of resource families according to the established agency policies, accreditation standards and state licensing rules; Facilitating the annual and biennial re-licensing of resource families.
- Assisting resource families on completing necessary paperwork, gathering and submitting documents to licensing and completing annual home-studies and physical inspections.
- Submitting and reviewing new resource family’s applications, references, and background checks.
- Scheduling and attending Home Visits with clients and resource families.
Youth Advocates Skills Trainer
AmeriCorps State National Service
Sitka, Alaska
08.2017 - 08.2018
- Teaching clients daily living, social & professional skills.
- Coordinating with staff and clinicians to tailor individual services for youth to achieve goals.
- Serving in the Family Resource Center supporting youth throughout the community, hosting activities.
- Employment Program: helping youth obtain jobs and pursuing post-secondary education & engaging in future planning with youth helping clients achieve their professional goals.
- Connecting clients with community resources.
- Developed lesson plans, instructional materials and written practice tests for employment preparation courses..
- Medicaid Billing services and coordinating sessions with youth.
- Documents daily treatment notes which meet agency policies and state and federal regulations.
- Providing direct services to at-risk youth ages 12-18 in a residential and outpatient setting.
- Implementing individualized therapeutic interventions according to each client’s treatment plan.
BS Hospital Intern
Laurel Heights Hospital
Atlanta, GA
05.2017 - 08.2017
- Initiated interaction with primary care providers to determine admission and discharge plans for patients.
- Investigated patient medical coverage to determine coverage eligibility.
- Responded to pharmacy calls, phone messages and voicemails, and signed discharge summaries to maintain files with updated information.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Triaged and assessed phone calls from facilities, physicians and patients to prioritize care and quickly handle urgent issues.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used Microsoft Word and other software tools to create documents and other communications.
- Used coordination and planning skills to achieve results according to schedule.
Undergraduate Student Researcher
Georgia State University
Atlanta, GA
01.2017 - 07.2017
- Examining social justice and student success.
- Conducting an action-oriented participatory research inquiries and Practicing Ethical Issues in Research.
- Creating a community-based partnership with Georgia State University and outside community partners.
- Creating Research Proposals, Hypotheses, Literature Reviews, and Article Critiques Grady Hospital Discharge Lounge, Geriatric Unit & Hospitality Program Intern.
- Performed research into study topics to increase knowledge and ability to provide valuable contributions.
- Wrote research papers, reports, reviews and summaries regarding racial inequity in the academic setting.
Patient Access Aid
Grady Memorial Hospital
05.2016 - 06.2017
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Arranging transportation for discharged patients and collaborate with hospital faculty.
- Contacting patients in Geriatrics Unit scheduling appointments and sending message notifications.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Undergraduate Student Intern
Suttles Child Development Center
Atlanta, GA
01.2016 - 05.2016
- Assisting lead teacher with classroom activities.
- Supervising children, ensuring their safety and engaging in play therapy.
- Keeping progress sheets of children’s daily behaviors, food intake and toilet training.
Safe House Outreach
10.2013 - 01.2016
- Organizing supplies to give to the homeless, prepared food, distributed clothes and blankets.
- Scheduling mentor-mentee appointments.
- Informing the homeless community of upcoming events and resources.
Education
Masters of Social Work - Social Work
Simmons University
Boston, MA 09.2018 - Current
Bachelor of Interdisciplinary Studies - Human Learning & Development, Educational Psychology & Counseling
Georgia State University
Atlanta, GA 08.2013 - 05.2017
Skills
Skilled Community-Based Case Manager
undefinedAccomplishments
- Certifications: CPR, First Aid and AED/ Basic Life Support.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
ACE’s Facilitator Training
Quote
"If you don't like something, change it. If you can't change it, change your attitude."
Maya Angelou
Timeline
MSW Intern
Southeast Alaska Regional Health Consortium (SEARHC) Hospital
09.2019 - Current
Masters of Social Work - Social Work
Simmons University
09.2018 - Current
Lead Case Manager
Youth Advocates of Sitka - Therapeutic Foster Care
08.2018 - Current
Youth Advocates Skills Trainer
AmeriCorps State National Service
08.2017 - 08.2018
BS Hospital Intern
Laurel Heights Hospital
05.2017 - 08.2017
Undergraduate Student Researcher
Georgia State University
01.2017 - 07.2017
Patient Access Aid
Grady Memorial Hospital
05.2016 - 06.2017
Undergraduate Student Intern
Suttles Child Development Center
01.2016 - 05.2016
Safe House Outreach
10.2013 - 01.2016
Bachelor of Interdisciplinary Studies - Human Learning & Development, Educational Psychology & Counseling
Georgia State University
08.2013 - 05.2017
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