Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Erika Muniz

Summary

Dynamic Food Service Manager with a proven track record at CCSD Schools, excelling in staff leadership and food safety management. Enhanced customer satisfaction through effective training and conflict resolution, while implementing inventory control systems that reduced waste by 20%. Committed to maintaining high sanitation standards and fostering a motivated team environment.


Overview

17
17
years of professional experience
1
1
Certification

Work History

Food Service Manager

CCSD Schools
03.2006 - 07.2023
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Tracked food production levels, meal counts, and supply costs.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Reviewed and approved employee schedules and timesheets.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
  • Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
  • Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
  • Oversaw training of more than 15 team members.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
  • Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols
  • Motivated staff to perform at peak efficiency and quality.
  • Continually sought opportunities for professional development, participating in industry conferences and workshops to stay current with best practices in food service management.

Education

GED -

College of Southern Nevada
Las Vegas, NV
04-2010

Skills

  • Customer service
  • Food storage
  • Staff leadership
  • Staff supervision
  • Staff motivation
  • Cross-training staff
  • Allergy awareness
  • Production records
  • Ordering supplies
  • Hiring and firing
  • Health inspections
  • Sanitation standards
  • Food safety management
  • Inventory management
  • Safe food handling
  • ServSafe food manager
  • Training and onboarding
  • Scheduling
  • Employee performance evaluations
  • Health code compliance
  • Workflow planning
  • Kitchen staff coordination

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 15 or more staff members.

Certification

  • Certified Serve safe Manager

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Food Service Manager

CCSD Schools
03.2006 - 07.2023

GED -

College of Southern Nevada

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Erika Muniz