Erika Munoz
Conway,AR
Summary
Enthusiastic Operations Intern eager to learn about and contribute to business success. Knowledgeable about industry operational practices and employee management standards. Highly organized, dedicated, and focused emerging professional motivated to develop expertise and improve operations.
Overview
1
1
Language
6
6
years of professional experience
Work History
Accounting Operations Intern
Acxiom
Conway, Arkansas
09.2025 - Current
- Create and process customer invoices accurately and efficiently.
- Bill customers and ensure invoices are prepared according to company procedures.
- Review and verify purchase orders (POs) to ensure billing information is accurate.
- Communicate with customers regarding billing issues, missing information, and invoice discrepancies.
- Assist in resolving customer account and billing problems in a timely manner.
- Maintain accurate billing records and ensure invoices are sent to the appropriate customers.
- Manage multiple billing requests and tasks while meeting deadlines.
- Develop practical experience in invoicing, customer billing, accounts receivable processes, and financial record keeping.
Teller I
Centennial Bank
10.2023 - 09.2025
- Facilitate and process account transactions accurately and efficiently.
- Opened and closed new accounts, ensuring compliance with bank policies.
- Advise customers on available products and services.
- Assisted customers with loan management, providing tailored solutions to meet their financial needs.
- Resolve customer concerns.
- Responsible for reconciling teller drawer.
- Cultivate professional relationships with customers, listening carefully to their needs.
- Created debit cards for new and existing accounts, facilitating access to banking services.
Waitress
Fiesta Salsas Mexican Grill
01.2023 - 10.2023
- Delivered memorable dining experiences, ensuring customer satisfaction and repeat visits.
- Input customer orders accurately, minimizing errors and enhancing service speed.
- Reconcile cash register balance.
- Executed restaurant opening and closing duties, maintaining operational efficiency and cleanliness.
Sales Associate
TNT Communications
05.2020 - 04.2022
- Activated new phone lines for customers to expand service access.
- Facilitated customer bill payments and inquiries to enhance satisfaction.
- Resolved international communication issues for customers to improve connectivity.
- Provide daily recap of business transactions to management.
Education
Bachelor of Business Admin. in Finance
University of Central Arkansas
Conway, AR08-2026
Skills
- Cash Management
- Customer service
- Bankway
- CMS
- Finboa
- Microsoft Suite
- Workday
- Ariba
- Coupa
Skills And Software
- Cash Management
- Bilingual- Spanish (Advanced)
- Customer service
- Bankway
- CMS
- Finboa
- Microsoft Suite
Languages
Spanish
Professional
Timeline
Accounting Operations Intern
Acxiom
09.2025 - Current
Teller I
Centennial Bank
10.2023 - 09.2025
Waitress
Fiesta Salsas Mexican Grill
01.2023 - 10.2023
Sales Associate
TNT Communications
05.2020 - 04.2022
Bachelor of Business Admin. in Finance
University of Central Arkansas