ERIKA MUÑOZ
Richmond,CA
Summary
Dynamic individual with hands-on experience in Human Resources and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
9
9
years of professional experience
Work History
Sr. Human Resources Coordinator
Mental Health Association Of San Francisco
10.2022 - Current
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Coordinated and administered employee health insurance and retirement plans.
- Conducted benefits for new employee onboarding and provided ongoing orientation training.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Implemented an open enrollment system to streamline benefits processes for employees.
- Checked employees' benefits enrollment for accuracy and inputted all data into Paycom.
- Built relationships with benefit vendors to foster quality service delivery.
- Developed and delivered special events for company employees.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Collaborated with payroll and accounting for benefit invoices, employee questions and resolution and as needed.
- Monitored and answered inquiries Human Resources inbox and Slack messages for approximately 270 employees.
- Proficient in HR systems, Paycom, EASE, Paychex, Ultipro.
Human Resources Coordinator/Administrative Office Support
Reyes Holdings
06.2020 - 10.2022
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Reviewed human resources paperwork for accuracy and completeness.
- Maintained human resources information system and kept employee files up to date and accurate.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer service success rates by quickly resolving issues.
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Assisted customers with invoice discrepancies in a professional and helpful demeanor.
- Processed personal checks from businesses and made sure proper payments and reconciled for accuracy in the accounting process.
- Entered figures using a 10-key calculator to compute data quickly.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
Human Resources Specialist
Bay Area Beverage
11.2016 - 06.2020
- Responsible for all payroll functions, including bi-weekly payroll processing for 200+ employees including the review of timesheets and submittal to the Payroll system in a timely manner
- Ensure that payroll is processed in compliance with wage and hour laws and legal requirements
- Partner with members of HR team to process off cycle manual checks for terminations, vacations and other payouts
- Ensure online HR database is accurate and up to date
- Submit 401k payroll contribution report to 401k vendor on a bi-weekly basis
- Assist with day to day Human Resources operations including, on boarding for new team member orientation, point person for all payroll, benefits and leave related questions and concerns
- Administer FMLA, short term disability and workers compensation claims.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
Education
Some College (No Degree) -
Contra Costa College
San Pablo, CASkills
- Onboarding and Orientation
- Exit Interviews
- FLUENT IN Spanish
- HRIS management
- Recruiting
- Benefits administration
- People-oriented
- Task prioritization
- Order processing
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Sr. Human Resources Coordinator
Mental Health Association Of San Francisco
10.2022 - Current
Human Resources Coordinator/Administrative Office Support
Reyes Holdings
06.2020 - 10.2022
Human Resources Specialist
Bay Area Beverage
11.2016 - 06.2020
Some College (No Degree) -
Contra Costa College
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