Erika Navarro
Beaumont,Ca
Summary
Professional 25 years of clerical customer service experience with strong background in research and analysis, equipped to identify and resolve complex issues. Skilled in data interpretation, risk assessment, and implementing effective solutions. Valued for collaborative approach, adaptability, and consistent delivery of impactful results. Reliable and flexible team player, adept at navigating changing environments. Diligent Research Remediation Analyst with proven history of identifying and resolving complex data issues. Demonstrated ability to collaborate with cross-functional teams to enhance data quality and compliance. Proficient in data analysis and regulatory research, ensuring accurate and dependable results.
Overview
27
27
years of professional experience
Work History
Research Remediation Analyst Escalation Representative
Wells Fargo Home Mortgage
07.2015 - 04.2023
- Enter and tabulate statistical data and records; sort, code, scan, and file correspondence, vouchers, forms, documents, and other materials numerically, alphabetically, or by other predetermined classification; check and monitor records for grammatical and mathematical accuracy and compliance
- Draft, prepare, and edit a variety of documents, letters, memorandums, agendas, financial reports, minutes, or other materials from oral direction, rough draft, copy, notes, or transcribing machine recordings; operate a variety of office equipment to carry out assigned administrative support functions
- Perform a wide variety of skilled, and experienced administrative support work; serve as receptionist, answering the telephone, screening calls and visitors, referring inquiries as appropriate, and assisting the general public, giving information as required.
- Data entry, filing & document, customer service, typing, record keeping, telephone & email communication
- Managed a portfolio of 250+ properties, reviewing title commitments to determine title defects
- Effectively communicate with management, closers, asset managers, attorneys, other team members to coordinate resolution of title issues
- Assist Closing and other team members in resolving escalated title and deed issues
- Analyze Title Commitments to verify and identify title defects that require resolution prior to sale of REO Properties
- Examine and research for accurate information obtained on recorded documents such as deeds of trust, utility liens, IRS liens, State liens, judgments, child support judgments, easements, code violations, vital statistics, plat and map books to determine ownership
- Verify legal description of properties
- Daily updates and high volumes of data entry, emails, and phone calls
- Review and verify property taxes for payment status and/or delinquencies
- Determine State specific redemption periods and provide fast and accurate information when needed to help avoid any potential closing issues
- Obtain necessary and proper documentation needed to verify Mobile Home properties - to help assist asset managers and pre marketers in determining how to best market the property
- Support and interact with business partners by providing resolution to their inquiries
Searcher, Examiner, Typist
First American Title
06.2013 - 03.2015
- Search public records and private databases and examine copies of records to determine title to the property as well as the validity and priority of any encumbrances on Resale/Refi Residential Properties
- Responsible for reviewing recorded documents such as mortgages, liens, easements and court records recording information to support underwriters in clearing title
- Analyze information for the underwriter to prepare title commitments and determine requirements and exceptions necessary to insure various types of transactions
- Resolving issues arising from title issues on title report histories
- Daily communication with Title Officers, managers, plant advisors both verbal and electronically
Searcher, Examiner, Typist
Lawyers Title Southwest
04.2011 - 05.2013
- Search public records and private databases and examine copies of records to determine title to the property as well as the validity and priority of any encumbrances on TSG's/Foreclosures, Real Estate Owned properties, as well as Resale/Refinance Residential Properties
- Responsible for reviewing recorded documents such as mortgage, liens, easements and court records
- Analyze information for the underwriter to prepare title commitments and determine requirements and exceptions necessary to insure various types of transactions
- Resolving issues arising from title issues on title reports histories
- Daily communication with title officers, managers, plant advisors both verbal and electronically
Title Insurance Report Quality Auditor
First American Title
08.2009 - 04.2011
- Audit completed title examines and title reports for accuracy for quality control purposes
- Prepare reports with job description instructions for improvements
- Contributed to production as Searcher / Examiner when needed
- Assisted in the title curative department when needed
Searcher / Examiner
Service Link Chicago Title (LPS)
01.2009 - 08.2009
- Search public records and private databases and examine copies of records to determine title to the property as well as the validity and priority of any encumbrances on TSG's/Foreclosures, REO's as well as Resale/Refi Residential Properties
- Verified taxes are paid and current
- Assisted in the curative department, request payoffs/account ledgers and submit delinquent accounts for payment
Searcher / Examiner / Typist
Landamerica Financial Group
02.1996 - 12.2008
- Search public records and private databases and examine copies of records to determine title to the property as well as the validity and priority of any encumbrances on TSG's/Foreclosures, REO's as well as Resale/Refi Residential Properties
- Responsible for reviewing recorded documents such as mortgage, liens, easements and court records
- Analyze information for the underwriter to prepare title commitments and determine requirements and exceptions necessary to insure various types of transactions
- Resolving issues arising from title issues on title reports histories
- Daily communication with title officers, managers, plant advisors both verbal and electronically
Education
High School Diploma -
Redlands High School
Redlands, CA06-1995
Skills
- Aspen
- Black Knight LPS
- Investor Services Portal
- Electronic Shipping Option (ESO)
- Data Tree
- RealQuest
- Pacer
- Netronline
- CPI
- ICMP
- Arrow
- Word Processing
- TitlePoint
- Fastweb
- Lexis Nexis
- Microsoft Word
- Excel
- Spreadsheets
- Experian
- Outlook
- Type 60WPM
- 10-key
- Analytical reasoning
- Data interpretation
- Quantitative research
- Ethical considerations
- Strong work ethic
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Works Well Under Pressure
- Reliability
- Excellent communication
- Customer service and support
- Decision-making
- Recordkeeping and documentation
- Microsoft office
- Data entry
- Risks assessment
Training
- Aspen
- Black Knight LPS
- Investor Services Portal
- Electronic Shipping Option (ESO)
- Data Tree
- RealQuest
- Pacer
- Netronline
- CPI
- ICMP
- Arrow
- Word Processing
- TitlePoint
- Fastweb
- Lexis Nexis
- Microsoft Word
- Excel
- Spreadsheets
- Experian
- Outlook
- Type 60WPM & 10-key
Timeline
Research Remediation Analyst Escalation Representative
Wells Fargo Home Mortgage
07.2015 - 04.2023
Searcher, Examiner, Typist
First American Title
06.2013 - 03.2015
Searcher, Examiner, Typist
Lawyers Title Southwest
04.2011 - 05.2013
Title Insurance Report Quality Auditor
First American Title
08.2009 - 04.2011
Searcher / Examiner
Service Link Chicago Title (LPS)
01.2009 - 08.2009
Searcher / Examiner / Typist
Landamerica Financial Group
02.1996 - 12.2008
High School Diploma -
Redlands High School
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