Erika Nelson
Atlantic Beach,FL
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
12
12
years of professional experience
Work History
Executive Coordinator
Girls of Virtue and Virtue Consulting
05.2022 - Current
- Enhanced operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed executive schedules, ensuring optimal productivity and meeting attendance.
- Provided high-level administrative support to executives, allowing them to focus on strategic initiatives.
- Coordinated large-scale events, including conferences, fundraising events, and company meetings, resulting in successful outcomes and positive feedback from attendees.
- Raised about $50,000 in a year.
- Renovated a 6,000 square foot building to be an Empowerment Center for young women.
- Developed strong relationships with external partners, fostering collaboration and mutual benefits for all parties involved.
- Facilitated timely decision-making by providing executives with well-researched data and analysis.
- Assisted in the development of organizational policies and procedures, promoting consistency across departments.
- Organized travel arrangements for executives, ensuring seamless itineraries and minimal disruption to their work schedules.
- Handled sensitive information with discretion, maintaining trust among colleagues and members alike.
- Collaborated with cross-functional teams to drive projects forward and achieve desired outcomes.
- Maintained up-to-date records of important documentation, improving overall organization within the office environment for both organizations.
- Served as a liaison between executives and vendors and board members, facilitating open lines of communication throughout the organization.
- Organized spaces, materials and catering support for internal and programs schedules.
- Interceded between employers and vendors during arguments and diffused tense situations.
- Monitored front areas so that questions could be promptly addressed.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to the founder and CEO.
- Collected and analyzed business data from vendors and prepared reports and presentations for management and board members.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Gathered and organized materials to support operations.
- Prepared agendas and took notes at meetings to archive proceedings.
- Organized meetings and teleconferences and drafted comprehensive minutes to document meeting outcome and define next steps.
- Managed calendar, phone and schedule, resolving conflicts and providing daily updates.
- Managed social media content calendar to uphold company image and foster public engagement.
- Spoke for management team internally and externally under executive guidance and leadership.
- Screened incoming mail and responded to telephone and email inquiries.
- Controlled access to confidential business documents, financial information and proprietary data.
- Planned, promoted and facilitated special events and functions and oversaw post-event follow-up.
- Exercised independent judgment in support of CEO and corporate mission.
- Provided comprehensive support during board meetings, including agenda preparation, material distribution, minute-taking, and follow-up actions.
- Maintained up-to-date records of important documentation, improving overall organization within the office environment.
- Contributed to talent acquisition efforts by screening potential hires and coordinating interviews with key personnel.
General Manager at the Boutique and Special Events
Katherine Way
03.2020 - 05.2022
- Sales Manager for Katherine Wale Wholesale and helped build relationship with current vendors.
- Built a relationship with Fanatics. We provided product for multiple tournaments.
- Doubled sales for the Boutique after Covid and doubled the sales even before Covid
- Went from a 'Sale' store to a full priced retail store launching new collections when they were released
- Building the social media campaign for the boutique
- Helped run productive photo shoots for product launch releases.
- Managed all pop up stores at events.
- Brought on the partnership with WAPT. We were the official gear for the staff of WAPT.
- Set up and and built relationships with clubs and tournaments to sell product.
- Managed all events related to the boutique and to Katherine Way, including fashion shows, pop up events, and golf tournaments.
- Managed Merchandising for Pro Golf Tournaments; For example John Deer Classic
- First Coast Women’s Services Fashion Shows
- Served as the primary contact for our venues’ stores, events, and game days to manage sales, inventory, marketing, Point of Sale, warehouse operations, and other operational support as needed.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented inventory management systems to optimize stock levels.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability.
- Developed and maintained relationships with customers and suppliers.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Visual Merchandising, Customer Relations, & Operations Manager
Fanatics Inc.
04.2018 - 12.2020
- General Manager of Retail Minnesota United FC – February 2017 – April 2018 (Minneapolis, MN)
- General Manager of Retail Chicago Fire – May 2015 – February 2017 (Chicago, IL)
- Assistant Manager of Retail University of Texas – May 2014 – May 2015 (Jacksonville, FL)
- Collaborated with Paradigm to build the company’s own visual merchandising tool, ParaSpace
- With ParaSpace we were able to provide weekly fixture mapping to report which fixtures, departments, and floors were most profitable in our NYC flagship stores
- Based on these reports, we were able to present an updated planogram to increase profit margin
- Developed, maintained, and implemented standard operating policies and procedures for training in visual merchandising, customer service, and jersey customization in 65+ sports venues and three flagship stores across the US and Canada
- Managed relationships between our client and executive leaders to align brand awareness and sales goals
- Executed implementation of retail operations at various special events across the US and Canada, including Super Bowl, NFL Draft, MLB All Star Games, concerts, World Cup of Hockey, Kentucky Derby, International Champions Cup, and state fairs
- Led on-boarding and training for 75+ full time and part time retail associates
- Served as the primary contact for our venues’ stores, events, and game days to manage sales, inventory, marketing, Point of Sale, warehouse operations, and other operational support as needed.
Account Manager
Wright Medical Billing
11.2011 - 05.2014
- Responsible for maintaining client relationships and comprehensive billing services to both primary care and specialty practices in Tennessee and the surrounding areas
- Answered patient’s questions about their statements over the phone and resolved any discrepancies
- Entered coding, charges, payments in E-Clinical and Practice Fusion for 6+ medical facilities
- Lead philanthropic representative for Relay for Life and Sherry’s Run.
Education
Bachelor of Science in Sports and Leisure Management -
East Tennessee State University
Johnson City, TNSkills
- Accounting
- Adaptability
- Community Relations
- Client Relations
- Events and Operations Management
- Inventory Management and Loss Prevention Marketing
- Organization
- Payroll
- Scheduling
- Organizational Leadership
- Office Administration
- Meeting Coordination
- Expense Reporting
- Calendar Management
- Project Management
- Event Coordination
- Project Coordination
- Schedule Management
System Experience
- Microsoft Office
- Retail Pro
- Photoshop
- Counterpoint
- OpSuite
- EMobile
- Positive Technology
- Chatter
- Silver Crystal Kiosks
- Kronos
- UltiPro
- Box
- Slack
- BrainShark
- BlueJeans
- Service Now
- Okta
- Google Suite
- Shopify
- Gusto
- ADP
- ApparelMagic
Additional Information
I went through the Emerging Leadership Program though the Non-Profit Organization
Timeline
Executive Coordinator
Girls of Virtue and Virtue Consulting
05.2022 - Current
General Manager at the Boutique and Special Events
Katherine Way
03.2020 - 05.2022
Visual Merchandising, Customer Relations, & Operations Manager
Fanatics Inc.
04.2018 - 12.2020
Account Manager
Wright Medical Billing
11.2011 - 05.2014
Bachelor of Science in Sports and Leisure Management -
East Tennessee State University
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