Erika Neriz
Summary
Hardworking Crew Manager proficient in overseeing team to drive consistent results. Offers proven knowledge and skills honed in environments. Dedicated to continuous improvement and team development.
Highly adept Night Crew Manager with significant experience in managing night-time operations and teams. Strengths include developing efficient shift schedules, coordinating team tasks and maintaining strict inventory control. Showcased ability to improve operational efficiency and foster a safe, productive environment for overnight staff. In previous roles, made noticeable impact by ensuring smooth nightly operations and consistently meeting productivity goals.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
26
26
years of professional experience
Work History
Night Crew Manager
Filiberto’s Mexican Food
Phoenix, Arizona
02.2021 - 09.2023
- Supervised night crew operations to ensure smooth workflow and efficiency.
- Trained new team members on food safety and preparation standards.
- Managed inventory levels and prepared the ingredients to maintain stock availability during shifts.
- Took drive-thru and front lobby orders, kept necessary receipts and delivered food with condiments to the customers.
- Stocked delivered goods in the kitchen.
- Resolved employee conflicts and facilitated effective communication among staff.
- Resolved customer complaints in a professional manner.
- Maintained a clean dining room, bathroom, parking lot during shifts and sterilized beverage dispensers before the end of my shift.
- Conducted regular audits of cash registers to ensure accuracy.
- Maintained cleanliness of store by ensuring all areas were properly stocked with supplies.
- Established friendly relationships with regular guests, members and residents.
- Maximized customer satisfaction by organizing consistent, high-quality service for needs.
- Directed and supervised night crew staff to ensure efficient operation of store.
Customer Service Representative
Circle K
Phoenix, Arizona
04.2014 - 07.2016
- Assisted customers with inquiries and resolved issues promptly.
- Processed transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of store displays and shelves.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Provided exceptional customer service to ensure customer satisfaction.
Ride Operator
Rcs Productions
Phoenix
09.2002 - 11.2002
- Operated amusement rides, ensuring safe and enjoyable experiences for guests.
- Monitored ride mechanics and performed routine safety checks daily.
- Assisted guests with boarding procedures and addressed any concerns promptly.
- Maintained cleanliness and organization of ride areas throughout the day.
- Ensured safety of guests by enforcing ride and park policies.
- Pulled down safety bars and secured riders according to specified attraction details.
- Assembled ride before the Maricopa County Fair opening date and disassembled the ride after the County Fair closed for the season.
- Provided customer service to guests in a friendly manner.
- Collaborated with team members to ensure smooth operation of all attractions.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
- Greeted customers upon arrival at the entrance gates.
- Ensured safe operation of amusement park rides, adhering to strict safety protocols.
CNA Student
Chris Ridge Nursing Home
Phoenix, Arizona
05.1997 - 11.1997
- Assisted patients with daily living activities and personal hygiene tasks.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained a clean and safe environment in patient care areas.
- Supported residents in participating in recreational activities and social events.
- Followed infection control protocols to ensure patient safety and well-being.
- Recorded vital signs, including temperature, blood pressure, pulse and respiration rate.
- Used proper body mechanics when lifting, transferring or positioning immobile patients.
- Provided emotional support to patient and family members.
- Performed basic clerical tasks such as answering phones and filing documents.
- Assisted nurses with treatments and procedures according to protocols established by the facility.
- Encouraged patient participation in therapeutic activities such as walking, stretching exercises or physical therapy sessions.
- Gave verbal assistance to non-English speaking patients when needed for communication purposes.
- Assisted patients with activities of daily living, such as bathing, dressing, grooming, and eating.
- Turned and repositioned bedridden patients to prevent bedsores.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Education
Certified Nursing Assistant (CNA) - Medical Assistant Training
Christown Medical School
11.1999
General Education Development Diploma
01.1993
Some College (No Degree) - Criminal Justice
Arizona State University
Some College (No Degree) - Psychology
Maricopa Community Colleges, Scottsdale Community College
Some College (No Degree) - Music Business
Maricopa Community Colleges, Scottsdale Community College
Skills
- Inventory management
- Food safety standards
- Customer order processing
- Team supervision
- Cash register auditing
- Conflict resolution
- Customer relationship management
- Quality assurance
- Communication skills
- Customer service
- Guest assistance
- Customer service focus
Languages
- English
- Spanish
Timeline
Night Crew Manager
Filiberto’s Mexican Food
02.2021 - 09.2023
Customer Service Representative
Circle K
04.2014 - 07.2016
Ride Operator
Rcs Productions
09.2002 - 11.2002
CNA Student
Chris Ridge Nursing Home
05.1997 - 11.1997
Some College (No Degree) - Music Business
Maricopa Community Colleges, Scottsdale Community College
Some College (No Degree) - Psychology
Maricopa Community Colleges, Scottsdale Community College
Some College (No Degree) - Criminal Justice
Arizona State University
General Education Development Diploma
Certified Nursing Assistant (CNA) - Medical Assistant Training
Christown Medical School