Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
Languages
References
Timeline
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Erika Nevarez

Fort Lauderdale

Summary

Result-oriented Assistant Program Manager with significant experience in project management, strategic planning and team leadership. Possess strong communication skills coupled with an ability to operate under pressure, deliver within strict timelines and manage a diverse team. I have made notable impact on previous roles by effectively coordinating multiple projects simultaneously, improving operational efficiency and fostering team collaboration.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Assistant Program Manager

The Children’s Community Programs of Connecticut
09.2023 - Current
  • The assistant program manager supports the program director in managing the programmatic, administrative, financial, and operational systems related to providing care and services and acts as the secondary liaison for the Office of Refugee Resettlement (ORR) regarding operations, services, and finances.
  • Responsible for assisting the Program Director in the overall quality assurance of the program, including the collection, aggregation, and reporting out of all program metrics, including all required ORR reporting.
  • My key responsibilities involved overseeing foster parents' recruitment, training, and licensing. This role demonstrated my ability to build and manage effective teams.
  • Act as the secondary liaison to ORR.
  • Conducting program evaluation and data analysis activities to assess the effectiveness of agency services to minor and foster families.
  • Preparing reports on agency licensure, regulatory, and compliance reviews.
  • Assisting in program development activities, including referral agency contacts throughout the state to develop services and referrals further.
  • Responsible for planning and coordinating statewide functions, including training and conferences.
  • Champion long-term foster care programs.
  • Supervises Recruitment coordinator, Trainer, Licensing Specialist, Placement Specialist and Educational Services Coordinator.
  • Performing other duties as requested

Shelter and Crisis Manager

The Center for Empowerment and Education
Shelter and Crisis Manager
05.2022 - 08.2023
  • Responsible for the overall management of facility maintenance at Patricia House, including residential case management staff scheduling/time sheets, donations, and program collaborations.
  • Develop and maintain operating procedures and protocols for Patricia House and staff in conjunction with the Manager of Residential Services.
  • Provide oversight and coordination of Crisis Navigation services at 2 West.
  • Provide oversight to the case management and Rapid Re-Housing services at Patricia House and in the community.
  • Collaborate with other teams for case coordination and crisis navigation.
  • Participate in the recruitment and onboarding of new employees.
  • Conduct regularly scheduled staff meetings in coordination with the Manager of Residential Services.
  • Ensure timely submittal of all paperwork by staff, such as timesheets, logs, intakes, reports, and ETO data entry.
  • Attend CCADV Shelter Manager meetings and other appropriate meetings/trainings required.
  • Identify and establish programs to meet facility and operation needs with the Director of Client Support Services.
  • Responsible for overall management of physical plant maintenance for Patricia House in coordination with the Residential Services Manager.
  • Ensure building and property are well maintained, including regular cleaning, painting, snow removal, lawn upkeep, and all other general maintenance.
  • Conduct regular inspections of the property to ensure overall safety requirements are met.
  • Secure vendors for identified repairs/upkeep needs and maintain updated contact information.
  • Coordinate all annual and other physical plant inspections, including fire, smoke detectors, emergency lights, fire extinguishers, escape route postings, alarm systems, and disaster plans.
  • Travel as required; utilize organization van to transport clients to a variety of appointments and as otherwise directed by needs of residents and/or community-based or RRH clients.
  • Maintain networking and cooperative relationships with community organizations; Represent The Center on appropriate community and state collaborative efforts.
  • Backup the Manager of Residential Services during scheduled time off and/or during emergencies.
  • Respond to Patricia House on off hours during emergencies or urgent matters that may arise with the facility and/or the residents.
  • Perform other duties as assigned by the Director of Client Support Service.

Residential Program Manager

OAK Hill
Hartford
07.2021 - 12.2021
  • Responsible for performing the administrative support of an adult service program, including personnel management and supervision of clinical services.
  • Provides clinical knowledge regarding severe and prolonged mental illness and substance abuse disorders through supervision, staff training, and education.
  • Supports the Residential Program Director in leading an effective program by implementing clinical services, best practice models of care, and daily functions as required by contractual and regulatory bodies.
  • Ensures the program's physical environment meets required regulations, including a clean, safe, and home-like atmosphere.
  • Supports the processes for all contractual agreements and licensing regulations, including but not limited to the Department of Mental Health and Addiction Services (DMHAS) and CARF.
  • Maintains and implements the Recovery philosophies, which have direct implications for staff, clients, families, and community development.
  • Assists in leading the implementation of Rehabilitative Option (RO) services in an effective manner.
  • Applies clinical knowledge by assisting with timely admissions, continued services, and discharge processes for the program.
  • Participates in and facilitates program meetings, clinical meetings, and ad hoc work groups to carry out the program's mission within and outside of the organization.
  • Implements and provides feedback to improve policies and procedures for programming.
  • Supports and provides monitoring of positive outcome measures as defined by the license regulations and agency quality assurance processes. Ensures program compliance through timely and accurate data reporting internally and externally as needed.
  • Consult with the Residential Program Director regarding medical and mental health needs regarding risk management.
  • Collaborates with the Residential Management team to implement new or revised programming in compliance with Gilead's mission and vision.
  • Maintains current knowledge of state treatment initiatives, program development trends, and other relevant issues that may impact the client and programs and seeks out opportunities to advance personal knowledge of treatment trends that may positively impact the services provided by the organization.
  • Responds to after-hours calls on evenings, weekends, and holidays as needed on a rotating on-call basis.
  • Coordinates with the agency's administrative support staff for proficient service delivery.
  • Other duties as assigned.
  • Provides support in hiring, training, supervision, evaluation, and, if needed, discipline of subordinate employees of the program by agency personnel policies.
  • Oversees the employee schedules, time off requests, and daily workflow management of the program.
  • Develops and maintains sound employee relationships and an effective work environment conducive to job satisfaction within the program.
  • Provides guidance and direction to non-supervisory employees to assist their professional development.
  • Position currently supervises non-management staff members.

Applied Behavioral Analysis Therapist

Quality Behavioral Solutions
Hamden
01.2019 - 01.2021
  • Provided developmental assessments and assist with case management for children with autism and other developmental delays.
  • Validated intensive behavioral interventions; observed and ensured that necessary intervention was performed appropriately based on each individual's assessment.
  • Taught objectives on individual treatment programs using the principles of applied behavior analysis, including discrete trial, shaping, natural environment training, verbal behavior, social skills, self-help, and behavior.
  • Implemented weekly behavioral and learning programs.
  • Collaborated and communicated with clients and families in an empathetic manner that made a positive impact on each patient's behavior and treatment.
  • Provided 1:1 therapy to children with autism spectrum disorders in the home and community.
  • Implemented ABA techniques to increase language and communication, appropriate play skills, cooperation skills, and daily living skills.
  • Created a fun, motivating experience to generate the highest level of performance for each individual.
  • Track each individual's progress with graphs and daily data collection.
  • Monitored maladaptive behaviors and implemented behavior interventions.
  • Provided parent education and encouraged parent participation.
  • Facilitated company initiatives and enforced regulatory compliance by implementing programs, guidelines, and policies.
  • Instructed child on the use of Functional communication skills.
  • Monitored and recorded developmental progress.
  • Implemented behavior modification strategies.
  • Collaborated with care team members to develop new goals to increase the child's independence.
  • Provided in-home therapy sessions for children with autism by teaching, modeling, and coaching applied behavior analysis/ ABA techniques to increase language and communication, social, appropriate play, cooperation, and daily living skills.
  • Provided families with support, guidance, and education.
  • Coordinated with the Program Supervisor to develop and revise Quality Behavioral Solutions support plans to meet the student's needs.
  • Implemented Quality Behavioral Solutions intervention services for students' success.
  • Maintained a positive attitude at all times, kept children motivated to learn, and accurately recorded information on the child's progress.
  • Collected pertinent data for each child and maintained daily progress notes.

Special Education Paraprofessional

Westport Public Schools
Westport
01.2017 - 01.2019
  • Provided assistance to teachers/administrators in implementing lesson plans, proctoring examinations, keeping relevant classroom records, and reinforcing proper behavior management in the classroom.
  • Experience whole class instruction and participate in and contribute to Individual Education Plans (IEPs) for special education students.
  • Assess student needs and capabilities and provide individual instruction to identified students.
  • Use knowledge of community resources and services to help parents.
  • Worked on special projects, including a review of special services programs to ensure compliance with state and federal regulations.
  • Participated in a proposal for the restructuring of the special services department.
  • Assist teachers and administrators in implementing lesson plans and parent conferences, proctoring examinations, reinforcing proper behavior management, and keeping relevant classroom records.
  • Accountable for consultation, coordination, and delivery of special education program activities.
  • Help the classroom teacher develop objectives that meet the needs of the students as they progress toward achieving goals in an interdisciplinary approach; maintain individual student data collection related to goals; and provide information to the classroom teacher for special education programs.
  • Responsible for developing and managing new programs based on goals and according to standards.
  • Participate in the assessment of needs and the development and implementation of student's IEP plans.
  • Apply considerable knowledge and understanding of casework principles, methods, and techniques and extensive knowledge of factors influencing individuals' and families' attitudes and behavior.

Administrative Clerk

Michael Perlin Center for Substance Abuse Intervention
New Haven
01.2016 - 01.2017
  • Answered phone calls, typed reports, ordered office supplies and equipment, and maintained client files.
  • Led the timely and accurate documentation of reports to courts and program fees when applicable.
  • Was responsible for inputting data into the agency management information system and state database.

Esthetician

By The Sea Day Spa
Branford
01.2011 - 01.2016
  • Always greeted clients in a professional/ friendly manner - exceeding all customer service expectations.
  • Successfully delivered the highest degree of courtesy and professionalism - providing professional facial treatments, body treatments, manicures, and pedicures while ensuring 100% customer satisfaction, which proved to be an excellent source of customer referrals.
  • Provided clients with exceptional therapeutic services in a relaxing environment, which increased sales and repeat customers.
  • Analyzed client needs and recommended care products and services to ensure a good fit for each client.
  • Created procedures to increase customer service and improved customer satisfaction and loyalty.
  • Assisted customers, analyzing each situation and offering advice and opinions that best fit each unique situation.

School Bus Driver

First Student School Bus Company
New Haven
01.2010 - 01.2016
  • Assisted students in safe loading and unloading from the bus and created superior interpersonal dynamics with students from all levels, backgrounds, and cultures.
  • Analyzed problems as they came about and developed strategic solutions tailored to fit each situation and ensure students' safety at all times.
  • Advised students on appropriate behavior - reinforcing regulations while ensuring student compliance.
  • Successfully performed comprehensive routine inspections daily of the bus before departure, including inspecting tires, ensuring all warning lights were operating correctly, and checking fuel/fluid levels.
  • Ensured all children were safely off the bus at the end of each route and within established time constraints.
  • Increased student engagement and team participation by fostering a culture of motivation and teamwork.
  • Facilitated a positive environment and directed daily operations in a professional and organized manner.

Bilingual Counselor

The Center for Empowerment and Education
  • Engages in crisis intervention, safety planning, and ongoing counseling for victims of Domestic Violence and Sexual assault.
  • Provides support and advocacy services in the hospital, police station, Office of Victims Services, and/or other systems.
  • Conducts intakes and risk assessments for services, which include but are not limited to sheltering.
  • Organizes and facilitates psychoeducational groups.
  • Responds to hospital calls, accompanies medical forensic exams, and attends forensic interviews.
  • Manages caseload, maintains up-to-date record keeping and statistical data for reports.

Education

PhD- Candidate - Behavioral Leadership

Liberty University
Lynchburg, VA
03-2028

Master of Science - Education Psychology

Capella University
Minneapolis, MN
01.2019

Associates of Arts - Psychology

Argosy University
Phoenix, AZ
01.2017

Bachelor of Science - Psychology

Capella University
Minneapolis, MN

Skills

  • Case management and therapeutic counseling
  • Behavior management and group leadership
  • Community resource coordination
  • Communication skills and customer service
  • Workload prioritization and time management
  • Policy development and procedures oversight
  • Problem-solving and critical thinking

Languages

  • English
  • Spanish

Affiliations

  • Reading

Certification

  • Esthetician
  • Mental Health counselor intern

Languages

Spanish
Professional

References

References available upon request.

Timeline

Assistant Program Manager

The Children’s Community Programs of Connecticut
09.2023 - Current

Shelter and Crisis Manager

The Center for Empowerment and Education
05.2022 - 08.2023

Residential Program Manager

OAK Hill
07.2021 - 12.2021

Applied Behavioral Analysis Therapist

Quality Behavioral Solutions
01.2019 - 01.2021

Special Education Paraprofessional

Westport Public Schools
01.2017 - 01.2019

Administrative Clerk

Michael Perlin Center for Substance Abuse Intervention
01.2016 - 01.2017

Esthetician

By The Sea Day Spa
01.2011 - 01.2016

School Bus Driver

First Student School Bus Company
01.2010 - 01.2016

Bilingual Counselor

The Center for Empowerment and Education

PhD- Candidate - Behavioral Leadership

Liberty University

Master of Science - Education Psychology

Capella University

Associates of Arts - Psychology

Argosy University

Bachelor of Science - Psychology

Capella University

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Erika Nevarez