Erika Nichols
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Successful human resource candidate with expertise in employee recruitment, training and payroll management. Dedicated to offering exceptional assistance to team members and clients. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
Work History
Permanent Placement Recruiter
Career Adventures
05.2022 - 09.2023
- Conducted phone/walk-ins interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- And for extra money I cleaned our building
Bartender Supervisor
Coyote's Bar And Grill
10.2019 - 05.2022
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Obtained cash bank and stocked service bar to prepare for operation.
Customer Service Representative/Senior Collections Representative
CenturyLink
03.2000 - 10.2019
- I took inbound calls for customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Researched billing errors and discrepancies to initiate corrective action.
- Processed debtor payments and updated accounts to reflect new balance.
- Entered client details and notes into system for interdepartmental access and review.
Senior Vault Teller
Hibernia National Bank
03.1994 - 03.2000
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Counted, verified and handled bank deposits and armored car transactions.
- Assigned and distributed workflow to support efficient and effective front line operations.
- Maintained, organized and stocked teller window areas.
- Properly processed deposits, withdrawals and payments for average of 100's of customers daily.
Education
High School Diploma -
Airline High School
Bossier City, LA05.1989
Skills
- Policy Interpretation
- Time Tracking and Payroll Administration
- Interviewing Clients
- Conduct Orientations and Training
- In-Person and Telephone Interviewing
- Background Checks
- Reviewing Resumes
Timeline
Permanent Placement Recruiter
Career Adventures
05.2022 - 09.2023
Bartender Supervisor
Coyote's Bar And Grill
10.2019 - 05.2022
Customer Service Representative/Senior Collections Representative
CenturyLink
03.2000 - 10.2019
Senior Vault Teller
Hibernia National Bank
03.1994 - 03.2000
High School Diploma -
Airline High School
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