Erika Nichols

· Incident investigation for cargo related situations-accidents, fires, cargo shifts, leaks or spills, damage, overage, shortage, delayed freight, etc

· Identifying root causes to prevent recurrence

· Analyzing data, reports and evidence

· Initiate and implement corrective actions to prevent future cargo incidents. Recommending appropriate actions to management.

· Securement Violations- Assigning online and in house classes for our BCOs

· Customs Trade Partnership Against Terrorism (CTPAT)

· Communicating with our 3rd party vendor, Veroot to review customers and broker carriers to see if they are CTPAT compliant

· Working with Agents to gather information pertaining to the cargo incident so the customer can submit a claim

· Review daily ALL Trip Transit Applications. Provide CLP release requests to Agents.

· New Agent prohibited cargo -Weekly task of Orientation Logs, Distribution and Inventory of locks given to BCOs at the Field Centers

· Assign adjusters to inspect cargo when damaged and there is HVL insurance on the load -Agent/BCO Counselling (Prohibited cargo, cargo value, agent actions that need counselling) -Inbound and outbound calls daily

· Audit the CTPAT bolt seals (Issued, document, cancelled letter, etc.) Used Security Seals from BCO’s and send out additional seals if requested.

· Audit locks ordered through Warlock and Enforcer -Submit lock orders to Warlock and Enforcer from our BCOs

· Issue Comcheks to vendors for accidents or cargo shifts

· Monitor the CLP inbox for all incoming emails

· Audit the cargo value report for changes in the cargo values entered in by agent on the freight bill screen

· Enter LSIR requests from Night Ops into eRims

· Investigate Trailer Alerts

· Risk Assessments from Agents

· Answer Haul questions for commodities (Prohibited or not)

· Review ERTS alerts. Check to make sure a CLP analyst is on the email if cargo related

· Review Internal After Hours forms if on call person is not handling and enter into eRIMS

· Save and forward Claims emails to incidents already entered in so Cargo Claims can process on their end

· After Hours Phone. On call 1 week a month for afterhours assistance such as cargo shifts or spills/leaks

· Random Drug & Alcohol Testing Notifications each quarter

· Miscellaneous tasks assigned by my Manager

• Handle daily phones for customer service
• Perform random Drug & Alcohol notifications
• DOT Inspections
• Workflow counsels, calls and create nightly folders
• HM Safety Permitted Audits. Worked closely with management to discuss external audit results and action plans.
• Evaluate documentation, permits, licenses, and records related to the handling, storage, and transportation of hazardous materials.
• Provide training sessions to educate other team members on hazardous materials safety and regulatory updates.
• Call sheet data entry
• Mail supplies to BCOs, Agents and Field Operation Centers
• Established trusting relationships with senior staff to support audit objectives.
• Conduct comprehensive audits of Landstar operations to ensure compliance with hazardous materials regulations and industry best practices.

• Educate and counsel operators on the Hours of Service Regulations
• Answer questions from team members when management is not available. Coach and train team members within the department
• Take the lead role in any RAIR or Omnitracs issue and/or project
• Run daily & monthly reports in RAIR (Duplicates, Driver Hours Details,
• Unmatched Log Accuracy, FEMA, Intrastate) and QHOS (Off Duty Driving)
• Manage the AZ driver list to ensure all log accuracy events are audited on the correct time zone
• Manage the Master Orientation List to ensure the accuracy of remedial codes assigned and if an ELD is required
• Manage the Fuel Gap report (sensor failures & mileage gaps) from the Fuel & Miles department to ensure all operators have an ELD that is working properly and to direct them to a service center if need be
• Manage the Restricted List of all operators required to drive only within a certain state or mileage
• Manage the Time sheet operators who use the 100 air mile radius exemption
• Manually audit the fuel for the Owens Leasing fleet
• Manage the Comdata fuel discrepancies & delayed billing rebills from Card
• Maintain a spreadsheet for all outstanding requests and remove any invalid violations
• Manage the New Contractor Spreadsheet
• Review and research each truck and the operator assigned to decide on which remedial is assigned
• Perform random Drug & Alcohol test notifications
• Manage the RIPP to RAIR reports pertaining to DOT inspections
• Research the changes made to the state or time of the inspection
• Manage the emails from Drug Testing that have the updated drug test time that the operator should log
• Remove invalid violations once the operator’s log accuracy event is reviewed
• Preserve operator files for accidents
• Contact operators for missing and corrected logs as well as any edits that may need to be done to their logs
• Manage all requests from Carrier Qualifications (3rd party requests)
• Manage all requests from Qualifications (Requal or Reinstate)
• Manage all requests from the LCAPP department pertaining to ELD set ups, updating serial #’s, remedial codes and FID changes
• Complete ELD set ups and force log off terminated operators
• Manage all requests from AA&E & Extended Qualifications to approve operators for the programs
• Manage all requests from BCO Services to ensure operators are current with their logs before a status change request is approved
• Work directly with our vendors, RAIR & Omnitracs as support in updates, questions and issues that may occur
• Recover deleted logs from RAIR
• Set up employees with RAIR access
• Manage the fax & email queues

• Provided pricing information from published contracts and tariffs to the Agency
• Network
• Maintain, file and update all contracts received from Sales & Pricing
• Administration
• Audit bills for compliance with rate publications
• Timely research for overcharge claims
• Research EDI billing for all specialized accounts to ensure proper coding
• Research and advise Billing Department on all general EDI billing errors
• Handle assessorial billing for Third Parties, including but not limit to Permits,
• Escorts, and Mexicans Assessorial
• Timely research, make corrections or provide supporting documentations for balance due and overpayment files for Accounts Receivable.

• Monitor for accuracy of tractor and trailer information between paperwork and order entry all BCO loads
• Audit and process freight bills for assigned terminals, against customer and system requirements
• Monitor credit queue to ensure all loads are released with correct customer information timely
• Provide high quality customer service to agents, contractors, and customers (inbound and outbound). Ensure BCOs, Third Party Capacity, and Agents settlements are met daily.
• Audit contractor’s trip paper work for completeness and accuracy against terminal transactions
• Generate invoices or EDI transmissions in accordance with customer requirements.