Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erika Nichols

Jacksonville,FL

Summary

Dynamic Security & Cargo Loss Prevention Analyst at Landstar, skilled in incident investigation and root cause analysis. Proven track record in implementing corrective actions and enhancing cargo security protocols. Adept at fostering relationships with stakeholders and leading compliance audits, ensuring regulatory adherence and operational excellence.

Overview

25
25
years of professional experience

Work History

Security & Cargo Loss Prevention Analyst

Landstar
Jacksonville, FL
07.2023 - Current

· Incident investigation for cargo related situations-accidents, fires, cargo shifts, leaks or spills, damage, overage, shortage, delayed freight, etc

· Identifying root causes to prevent recurrence

· Analyzing data, reports and evidence

· Initiate and implement corrective actions to prevent future cargo incidents. Recommending appropriate actions to management.

· Securement Violations- Assigning online and in house classes for our BCOs

· Customs Trade Partnership Against Terrorism (CTPAT)

· Communicating with our 3rd party vendor, Veroot to review customers and broker carriers to see if they are CTPAT compliant

· Working with Agents to gather information pertaining to the cargo incident so the customer can submit a claim

· Review daily ALL Trip Transit Applications. Provide CLP release requests to Agents.

· New Agent prohibited cargo -Weekly task of Orientation Logs, Distribution and Inventory of locks given to BCOs at the Field Centers

· Assign adjusters to inspect cargo when damaged and there is HVL insurance on the load -Agent/BCO Counselling (Prohibited cargo, cargo value, agent actions that need counselling) -Inbound and outbound calls daily

· Audit the CTPAT bolt seals (Issued, document, cancelled letter, etc.) Used Security Seals from BCO’s and send out additional seals if requested.

· Audit locks ordered through Warlock and Enforcer -Submit lock orders to Warlock and Enforcer from our BCOs

· Issue Comcheks to vendors for accidents or cargo shifts

· Monitor the CLP inbox for all incoming emails

· Audit the cargo value report for changes in the cargo values entered in by agent on the freight bill screen

· Enter LSIR requests from Night Ops into eRims

· Investigate Trailer Alerts

· Risk Assessments from Agents

· Answer Haul questions for commodities (Prohibited or not)

· Review ERTS alerts. Check to make sure a CLP analyst is on the email if cargo related

· Review Internal After Hours forms if on call person is not handling and enter into eRIMS

· Save and forward Claims emails to incidents already entered in so Cargo Claims can process on their end

· After Hours Phone. On call 1 week a month for afterhours assistance such as cargo shifts or spills/leaks

· Random Drug & Alcohol Testing Notifications each quarter

· Miscellaneous tasks assigned by my Manager

Hazmat Compliance

Landstar
09.2017 - 07.2023
  • Handle daily phones for customer service
  • Perform random Drug & Alcohol notifications
  • DOT Inspections
  • Workflow counsels, calls and create nightly folders
  • HM Safety Permitted Audits. Worked closely with management to discuss external audit results and action plans.
  • Evaluate documentation, permits, licenses, and records related to the handling, storage, and transportation of hazardous materials.
  • Provide training sessions to educate other team members on hazardous materials safety and regulatory updates.
  • Call sheet data entry
  • Mail supplies to BCOs, Agents and Field Operation Centers
  • Established trusting relationships with senior staff to support audit objectives.
  • Conduct comprehensive audits of Landstar operations to ensure compliance with hazardous materials regulations and industry best practices.

Log Compliance /AV & Support Team Member

Landstar
11.2002 - 09.2017
  • Educate and counsel operators on the Hours of Service Regulations
  • Answer questions from team members when management is not available. Coach and train team members within the department
  • Take the lead role in any RAIR or Omnitracs issue and/or project
  • Run daily & monthly reports in RAIR (Duplicates, Driver Hours Details,
  • Unmatched Log Accuracy, FEMA, Intrastate) and QHOS (Off Duty Driving)
  • Manage the AZ driver list to ensure all log accuracy events are audited on the correct time zone
  • Manage the Master Orientation List to ensure the accuracy of remedial codes assigned and if an ELD is required
  • Manage the Fuel Gap report (sensor failures & mileage gaps) from the Fuel & Miles department to ensure all operators have an ELD that is working properly and to direct them to a service center if need be
  • Manage the Restricted List of all operators required to drive only within a certain state or mileage
  • Manage the Time sheet operators who use the 100 air mile radius exemption
  • Manually audit the fuel for the Owens Leasing fleet
  • Manage the Comdata fuel discrepancies & delayed billing rebills from Card
  • Maintain a spreadsheet for all outstanding requests and remove any invalid violations
  • Manage the New Contractor Spreadsheet
  • Review and research each truck and the operator assigned to decide on which remedial is assigned
  • Perform random Drug & Alcohol test notifications
  • Manage the RIPP to RAIR reports pertaining to DOT inspections
  • Research the changes made to the state or time of the inspection
  • Manage the emails from Drug Testing that have the updated drug test time that the operator should log
  • Remove invalid violations once the operator’s log accuracy event is reviewed
  • Preserve operator files for accidents
  • Contact operators for missing and corrected logs as well as any edits that may need to be done to their logs
  • Manage all requests from Carrier Qualifications (3rd party requests)
  • Manage all requests from Qualifications (Requal or Reinstate)
  • Manage all requests from the LCAPP department pertaining to ELD set ups, updating serial #’s, remedial codes and FID changes
  • Complete ELD set ups and force log off terminated operators
  • Manage all requests from AA&E & Extended Qualifications to approve operators for the programs
  • Manage all requests from BCO Services to ensure operators are current with their logs before a status change request is approved
  • Work directly with our vendors, RAIR & Omnitracs as support in updates, questions and issues that may occur
  • Recover deleted logs from RAIR
  • Set up employees with RAIR access
  • Manage the fax & email queues

Rates Auditor

LandStar
03.2000 - 11.2002
  • Provided pricing information from published contracts and tariffs to the Agency
  • Network
  • Maintain, file and update all contracts received from Sales & Pricing
  • Administration
  • Audit bills for compliance with rate publications
  • Timely research for overcharge claims
  • Research EDI billing for all specialized accounts to ensure proper coding
  • Research and advise Billing Department on all general EDI billing errors
  • Handle assessorial billing for Third Parties, including but not limit to Permits,
  • Escorts, and Mexicans Assessorial
  • Timely research, make corrections or provide supporting documentations for balance due and overpayment files for Accounts Receivable.

Revenue Auditor

Landstar
01.2000 - 03.2000
  • Monitor for accuracy of tractor and trailer information between paperwork and order entry all BCO loads
  • Audit and process freight bills for assigned terminals, against customer and system requirements
  • Monitor credit queue to ensure all loads are released with correct customer information timely
  • Provide high quality customer service to agents, contractors, and customers (inbound and outbound). Ensure BCOs, Third Party Capacity, and Agents settlements are met daily.
  • Audit contractor’s trip paper work for completeness and accuracy against terminal transactions
  • Generate invoices or EDI transmissions in accordance with customer requirements.

Education

Diploma -

Sandalwood High School
Jacksonville, FL
06.1998

Skills

  • Hazmat regulations expertise
  • Compliance audits and inspections
  • Employee training in safety protocols
  • Leadership and team management
  • Effective communication skills
  • Relationship building with stakeholders
  • Detail-oriented task prioritization
  • Data analysis and reporting proficiency
  • Analytical problem-solving abilities
  • Proficient in Mercury Gate, Traq, RAIR, Omnitracs, Microsoft Office
  • Incident investigation
  • Data analysis
  • Root cause analysis
  • Corrective actions
  • Cargo security
  • Risk assessment
  • Regulatory compliance
  • Vendor communication
  • Customer service
  • Team collaboration
  • Attention to detail
  • Effective communication
  • Problem solving
  • Security protocols
  • Loss prevention strategies
  • Incident reporting
  • Critical thinking
  • Adaptability and flexibility
  • Team leadership
  • Interpersonal communication
  • Time management
  • Emergency response
  • Multitasking Abilities
  • Excellent communication
  • Legal compliance
  • Organizational skills
  • Security auditing
  • Problem-solving aptitude

Timeline

Security & Cargo Loss Prevention Analyst

Landstar
07.2023 - Current

Hazmat Compliance

Landstar
09.2017 - 07.2023

Log Compliance /AV & Support Team Member

Landstar
11.2002 - 09.2017

Rates Auditor

LandStar
03.2000 - 11.2002

Revenue Auditor

Landstar
01.2000 - 03.2000

Diploma -

Sandalwood High School
Erika Nichols