Erika Nielsen
Claims Examiner
Kailua,HI
Summary
Outgoing professional with 5+ years of experience in fast-paced office settings. Hardworking team player with expertise completing various clerical tasks and offering support to management. Responsible and productive when working with little to no supervision.
Overview
6
6
years of post-secondary education
Work History
Honolulu - Customer Service Representative/Medical Claims Examiner/Liability Claims Examiner
GEICO
2015 - Current
- First contact for new losses, efficiently assist customers with reports of accidents.
- Strong emphasis on empathy and anticipating needs to put customers at ease.
- Effectively diffuse customer complaints or concerns.
- Review liability, coverage concerns, and medical bills.
- Medically manage files and determine whether bills are reasonable, necessary, appropriate and related to losses before issuing payment.
- Issue appropriate payments for medical bills, vehicle damages, various expenses, etc in a timely fashion.
- Send and receive written correspondence, draft letters, file documents appropriately and within time constraints established by state statute, as well as internal company policy.
- Train department members on new updates to claims systems.
- Assist management with making improvements and developments to the department.
- Maintain caseload with special attention paid to detail and time management.
- Negotiate with attorneys and customers alike to reach amicable settlements.
Teller/Personal Banker/Teller Supervisor
American Savings Bank
2013 - 2015
- Handle cash: making deposits/withdrawals, making payments, sending wire transfers, balancing cash drawer at end of day, etc.
- Scan and fax documents.
- Assist with supply orders.
- Refer and open new accounts (checking, savings, loans, life insurance, etc.).
- Fill out daily tracking logs to ensure branch proficiency.
- Address customer and teller questions and/or concerns.
- Report to management for weekly meetings to discuss idea for continued branch wellness.
Hostess/Server/Office Assistant
Buca di Beppo, Honolulu
2009 - 2014
- Excellent customer service: greeting customers, answering calls, making reservations, taking and putting together carry-out orders, serving/selling food and beverage, etc.
- Handle cash and balance cash drawer.
- Run seating board to ensure the flow of customers within the restaurant runs smoothly.
- Efficiency in high volume environment and ability to work under pressure.
- File and fax documents.
- Step in for sales team when they are out of office to sell banquet options or large carry-out orders.
- Assist with updating spreadsheets, paying invoices, and weekly employee schedules.
Education
Bachelor's - English
University of Hawaii At Manoa
Honolulu 08.2005 - 12.2011
Skills
Typing: 90 WPM
Data Entry and Ten-Key
Knowledgeable in Google Docs and Microsoft Office (Office, Excel, PowerPoint)
Operating System Platforms: Microsoft Windows, macOS, Chrome OS
Beginner-level coding with active education in progress
Multitasking and Time Management
Verbal and Written Communication
Timeline
Bachelor's - English
University of Hawaii At Manoa
08.2005 - 12.2011
Hostess/Server/Office Assistant
Buca di Beppo, Honolulu
2009 - 2014
Teller/Personal Banker/Teller Supervisor
American Savings Bank
2013 - 2015
Honolulu - Customer Service Representative/Medical Claims Examiner/Liability Claims Examiner
GEICO
2015 - Current