Summary
Overview
Work History
Education
Skills
Certification
References
Assessments
Personal Information
Timeline
Generic

Erika Nieves

Clarksville,TN

Summary

Dynamic professional with extensive experience in healthcare and retail management, including a successful tenure as Store Manager at Carimar/Afterthoughts Boutique. Demonstrated excellence in achieving sales targets while enhancing customer satisfaction through strong leadership and precise inventory management. Proficient in patient care and Microsoft Office, showcasing exceptional organizational skills and a commitment to team development. Aiming to leverage these skills to drive further success in retail operations or healthcare administration.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Safety Compliance Specialist

UniFirst
Nashville , TN
03.2024 - Current
  • Participated in meetings related to health and safety issues such as job hazard analyses.
  • Provided training on safety protocols to employees in order to promote a safe work environment.
  • Attended meetings related to health and safety topics in order to maintain professional knowledge base.

Assistant Manager

Bath and Body Works
Clarksville, TN
03.2023 - 04.2024
  • Communicated regularly with customers to gain insights into their needs.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Managed customer service inquiries and complaints in a timely manner.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Licensed Insurance Sales Agent

National General Insurance
Clarksville, TN
12.2021 - 03.2023
  • Resolved customer complaints in a timely fashion while maintaining positive relationships with all parties involved.
  • Managed existing accounts by providing ongoing support and guidance as needed.
  • Analyzed client needs and provided customized solutions for their individual requirements.

CNA - Lead Tech Certified Nursing Assistant

Brookdale Senior Living Center
Clarksville, TN
12.2019 - 01.2021
  • Certified Nursing Assistant- I assisted in the day-to-day activities of our residents
  • And I lead a team of 4 resident assistants to complete their daily goals

Certified Nursing Assistant

Lakeshore-The Meadows
Bellevue, TN
08.2018 - 12.2019
  • Participated in educational programs related to nursing assistant skills development.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Provided emotional support to patients and families during difficult times.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.

USPS Rural Carrier

United States Postal Service
Dickson, TN
11.2015 - 01.2017
  • Picked up and delivered mail to businesses and residences on schedule, allotting time for poor weather and road conditions.
  • Drove vehicle and delivered mail to rural locations.
  • Obtained signatures for registered, certified, and insured mail.
  • Sorted mail, arranging in delivery sequence for distribution.

Day Shift Manager

Dunkin Donuts
Dickson, TN
07.2008 - 10.2013
  • Coordinate daily staff and procedures including, cash deposits, cash drawer management
  • Direct staff in completing new planograms and inventory usage
  • Maintain store policies and schedule amendments

Assistant Project Manager

Chicago Park District
Chicago, IL
02.1997 - 12.2000
  • Assisted in the management and coordinating of all aspects of projects from inception through completion
  • Providing professional management in all areas including administration, planning, scheduling and staff coordination
  • Assembled project teams consisting of employees, consultants, vendors and/or contractors from various professions and professional support areas
  • Defining team roles and responsibilities

Store Manager

Carimar/Afterthoughts Boutique
Lincolnwood, IL
11.1993 - 01.1995
  • Managed the overall daily operations of the store including hiring, discipline, and scheduling of employees to ensure cost effective and quality store operations
  • Advanced the company's retail position in consumer markets
  • Achieved sales goals and service performance requirements through new customer sales, sales increased customer experience
  • Maintained inventory at adequate levels, promoting sales, and maintaining the appearance of the store
  • Completed accounting and paperwork associated with cash receipts Prices and conducted physical inventories
  • Responsible for coaching and developing team members to achieve desired results

Education

Associates - Business Administration

Robert Morris College
Chicago, IL

High school diploma or GED -

Skills

  • Sales monitoring
  • Retail operations
  • Recruiting and interviewing
  • Team motivation techniques
  • Employee supervision
  • Strategic planning
  • Business administration
  • Multitasking and organization
  • Workplace safety compliance
  • Customer service and satisfaction

Certification

  • CNA, 07/01/17, 07/01/20
  • CPR, 12/01/20, 12/01/21
  • CPR Certificate (Infant & Pediatrics)
  • Driver's License
  • Insurance Producer License
  • Life Insurance License

References

Professional and personal references upon request.

Assessments

  • Customer service, Proficient, 08/01/22
  • Retail customer service, Proficient, 01/01/23
  • Work style: Reliability, Proficient, 11/01/21
  • Sales skills, Proficient, 11/01/20
  • Customer focus & orientation, Proficient, 07/01/22

Personal Information

Authorized To Work: US for any employer

Timeline

Safety Compliance Specialist

UniFirst
03.2024 - Current

Assistant Manager

Bath and Body Works
03.2023 - 04.2024

Licensed Insurance Sales Agent

National General Insurance
12.2021 - 03.2023

CNA - Lead Tech Certified Nursing Assistant

Brookdale Senior Living Center
12.2019 - 01.2021

Certified Nursing Assistant

Lakeshore-The Meadows
08.2018 - 12.2019

USPS Rural Carrier

United States Postal Service
11.2015 - 01.2017

Day Shift Manager

Dunkin Donuts
07.2008 - 10.2013

Assistant Project Manager

Chicago Park District
02.1997 - 12.2000

Store Manager

Carimar/Afterthoughts Boutique
11.1993 - 01.1995

Associates - Business Administration

Robert Morris College

High school diploma or GED -

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Erika Nieves