Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erika Noris Perez

Phoenix,AZ

Summary

Dynamic professional with a proven track record in customer service and problem-solving abilities, demonstrated at Different Marketing Companies through innovative experiential marketing campaigns that significantly increased brand visibility. Skilled in payment processing and active listening, I excel in fast-paced environments, ensuring high client satisfaction and efficiency.

Overview

10
10
years of professional experience

Work History

Hair Stylist Assistant

Tamara Postorino
04.2022 - Current
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Answered telephone calls to provide information and schedule new appointments.
  • Recommended products for clients based on individual needs.
  • Checked in with clients to confirm comfort throughout appointments and services.
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Increased client satisfaction by providing excellent customer service.
  • Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
  • Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
  • Updated client records and maintained client confidentiality.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Experiential Marketing

Different Marketing Companies
03.2019 - Current
  • Boosted brand visibility through the organization and execution of attention-grabbing experiential marketing events.
  • Increased brand awareness by executing memorable experiential marketing campaigns at various events.
  • Organized and executed robust, creative experiential marketing events.
  • Mentored junior team members in best practices for experiential marketing, fostering a collaborative work environment focused on growth.
  • Organized high-impact experiential marketing events that generated positive results.
  • Increased audience engagement at company events through innovative experiential marketing tactics, such as interactive displays or virtual reality experiences.
  • Led consumer events and experiential marketing activations, enhancing customer experiences with the brand while increasing awareness among target audiences.
  • Launched successful product promotions through creative experiential marketing strategies at events.
  • Enhanced brand visibility by executing targeted marketing campaigns and advertising strategies.
  • Enhanced program visibility through strategic marketing initiatives, resulting in increased participation and support from the community.
  • Created comprehensive reports on subscriber demographics, preferences, and behaviors to inform future marketing initiatives.

Babysitter

Family
06.2019 - 10.2019
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.

Server

Breakfast Restaurant
01.2019 - 04.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.

Volunteer

Church
05.2014 - 02.2016
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Promoted environmental awareness with educational workshops and hands-on activities.

Education

No Degree - Cosmetology

Avalon School of Cosmetology
Phoenix, AZ
04.2022

Skills

  • Critical Thinking
  • Active Listening
  • Problem-solving abilities
  • Customer Service
  • Payment Processing

Languages

Spanish
Native or Bilingual

Timeline

Hair Stylist Assistant

Tamara Postorino
04.2022 - Current

Babysitter

Family
06.2019 - 10.2019

Experiential Marketing

Different Marketing Companies
03.2019 - Current

Server

Breakfast Restaurant
01.2019 - 04.2019

Volunteer

Church
05.2014 - 02.2016

No Degree - Cosmetology

Avalon School of Cosmetology

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Erika Noris Perez